If your Windows computer has been infected by a virus, don't panic! You have several options for removing it with Trend Micro OfficeScan, as indicated below. Please note that:

• These options are listed in order of increasing complexity, so start with the simplest one that is applicable to your situation.
• For each option, be sure to read ALL of its instructions carefully before you begin performing any of its steps. 
• In the case of a serious virus infection, we recommend that you use the HouseCall and/or command-line scanner options.

If you have problems removing a virus from your computer, contact the NC State Help Desk for assistance.

Option 1: Manual Virus Scan

• Best used for small virus outbreaks and normal computer maintenance.
• NOT available in Windows Safe Mode.
• For instructions, see Manual Scanning with Trend Micro OfficeScan.

Option 2: HouseCall

• Lets you perform a scan over the Internet using Trend Micro's servers.
• Available in Windows Safe Mode with Networking.
• For instructions, see Virus Scanning over the Internet with Trend Micro HouseCall.

Option 3: Command-Line Scanner

• Available in Windows Safe Mode.
• For instructions, see Using Trend Micro OfficeScan's Command-Line Virus Scanner.

Option 4: SysClean

• Useful when other methods aren't effective.
• Available in Windows Safe Mode.
• Self-contained, doesn't need to be installed on the computer being scanned.
• Download SysClean to a clean computer and transfer it with a USB disk (flash drive) to an infected one .
• NOT available for 64-bit versions of Windows.
• For instructions, see How to use the Trend Micro System Cleaner (SysClean).