Some troubleshooting or repair steps call for you to access Microsoft Windows' Safe Mode.  This special operating mode in Windows lets you perform maintenance tasks without any programs running in the background.  Find out how to access Safe Mode for your operating system:

• Windows Vista
• Windows XP, Windows Server 2003

Windows Vista

1. Turn your computer on.  If it is already on, reboot it.
2. As your computer restarts, watch closely for a screen that designates your computer's manufacturer (e.g., Dell, HP, Gateway). As soon as this screen appears, immediately begin repeatedly tapping the F8 key (on the top row of your keyboard). Be careful NOT to hold down this key.
3. If this action successfully interrupts the normal restart, you will see the Advanced Boot Options menu, as shown in the following illustration. If you get your usual Windows startup screen instead, repeat Steps 1-2.
   
4. Use the keyboard arrows to highlight the correct option and press Enter. In most cases, you should select “Safe Mode.” If you are planning to use Trend Micro's Internet-based HouseCall service, choose “Safe Mode with Networking” instead.
   
5. If you are prompted to select an operating system, use the keyboard arrows to highlight the appropriate one for your computer and then press Enter.
6. In a few moments, your computer will start in Safe Mode. If you are asked to login, do so with the same user name and password that you normally use.
7. When your Desktop appears, take the desired action; e.g., run a virus scan or a removal tool.
8. When you are finished, restart the computer normally.

Windows XP, Windows Server 2003

1. Turn your computer on.  If it is already on, reboot it.
2. As your computer restarts, watch closely for a screen that designates your computer's manufacturer (e.g., Dell, HP, Gateway). As soon as this screen appears, immediately begin repeatedly tapping the F8 key (on the top row of your keyboard). Be careful NOT to hold down this key.
3. If this action successfully interrupts the normal restart, you will see the Windows Advanced Options Menu, as shown in the following illustration. If you get your usual Windows startup screen instead, repeat Steps 1-2.
   
4. Use the keyboard arrows to highlight the correct option and press Enter. In most cases, you should select “Safe Mode.” If you are planning to use Trend Micro's Internet-based HouseCall service, choose “Safe Mode with Networking” instead.
   
5. If you are prompted to select an operating system, use the keyboard arrows to highlight the appropriate one for your computer and then press Enter.
6. In a few moments, your computer will start in Safe Mode. If you are asked to login, do so with the same user name and password that you normally use.
7. When your Desktop appears, take the desired action; e.g., run a virus scan or a removal tool.
8. When you are finished, restart the computer normally.

If you have problems while performing these steps, contact the NC State Help Desk for assistance.