"Do you have any suggestions for ways to improve the support provided for this ClassTech room?
| Add a computer and speaker system as well as an automated screen. |
| create an environment where training is not needed. |
| DELTA staff are incredibly valuable as well as our own College Tech support staff. Yes - more wireless access ports and more outlets for students to be charge their laptops. |
| I have used the HelpDesk many times for non-classtech problems, and have almost always been helped considerably. Please keep them available, so they can be there when I really need them. |
| I have worked hard to keep abreast of technology without attending group meetings. I have visited the ClassTech offices on occasion. |
| I was luck enough to have a technician as a student in my class this semester. He was incredibly helpful, and looked into some issues on his own for me, without being asked. I have always been impressed with the quality of your staff. |
| I would like to learn more about using clickers |
| I would like to see a person designated in each building who can physically and with (reasonable)immediacy address problems. For example, one time something merely became UNPLUGGED from underneath and I think there might have been somebody who in this building who could have "fixed" that on the spot. |
| Is there an online guide to using the ClassTech room's equipment on your website? If not, you might consider this as first-time instructors might find it usful to review before entering the classroom. |
| It has worked well for me so far, as long as the telephones function! |
| Just make sure there's a phone in every room in case of a problem. |
| Keep classroom profiles on the website up to date and include as many details as possible. Digital photos are cheap we should be able to look at 10-20 photos of every classroom. |
| Leave it alone. It works fine. |
| No |
| No |
| No |
| No |
| No |
| No |
| No it was fine! |
| No. Its great. |
| None |
| none |
| Prior to transitions to new semesters that a technician goes to each class and runs ever piece of equipment to make sure all is in working order. At the beginning of the fall semester new operating systems were installed and were not tested so it did not work. |
| Provide magic markers for white boards! |
| Put a better computer in GA2207 |
| Replacing the lecturn has helped significantly. The users on the weekend tend to leave the ClassTech system in disarray. More often than not, on Monday morning it would take twice as long to get ready for class, plugging things back in, logging off users, rebooting the computer, etc. Mabye make sure that those using it on the weekend know how to use the equipment, how to log off, etc. |
| Support is great. Just get the software working. |
| Support person was about 15 min late for the appointment. Installed a software program that was supposed to play Region 2 DVDs. That worked only for one of my region 2 DVDs, but not for my other region 2 DVDs, so I gave up on being able to play excerpts in class after that (students pointed me to free YouTube versions of the movies, but their quality is not very good). |
| There is no support after 6 pm and I teach at night. Very frustrating. |
| there was an incident this semester where the projector bulb blew and ClassTech knew about it and did not inform the faculty using the room in a timely fashion so we could adjust our lesson plans |
| This may be beyond your control, but how about sending an email to the faculty who teach in one of these rooms offering your assistance and describe the kinds of help you provide. We have a lot of part-time faculty who use these rooms and who have no clue about what to do. |
| Use of equipment is straight-forward enough that no training was necessary. |
| When ClassTech staff have to enter room during class, please try to minimize disruption. For example, if I need new batteries for the wireless mic, I just need the batteries quietly put in my hand and then the staff can leave, rather than stopping my class midstream because the support person insists on installing the batteries himself. I know they're only trying to be helpful, but sometimes less is more! |
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