Infrastructure, Systems and Operations - August 2009
John Black – Infrastructure, Systems & Operations
In a recent ISO unit meeting, my staff and I discussed the need to achieve the appropriate balance of tactical (short-term) and strategic (long-term) activities. It is important to understand that a significant portion of our mission is tactical. Nonetheless, it is necessary to carefully balance our focus so that we do invest appropriately in key strategic areas to support the overall OIT mission and where possible avoid the trap of being so focused on putting out today’s fire that we can’t avert future ones.
I believe the keys to maintaining a balanced focus while moving forward are:
- Communication – We need to understand stakeholder requirements and set realistic expectations.
- Prioritization – There is more to do than we have resources so we must focus our investments on the right things.
- Action – We must move forward on OIT’s key initiatives. To that end, I invite your review of the four planks of the OIT Strategic Operations Plan.
In addition to directly supporting these initiatives, ISO continues its efforts to sustain and improve the operational environment that supports centrally provided academic and administrative computing services. Our recent activities include:
- Installing additional cooling capability in DC1, reducing ambient room temps 10-12 degrees.
- Repairing a failed automatic transfer switch in DC2.
- Moving the tape library from DC2 to MCNC.
- Participating in the design and planning for People Soft/Oracle upgrades.
- Executing planned replacements of End of Service Life infrastructure.
- Supporting WolfWise migrations.
- Standardizing infrastructure and support processes.