Infrastructure, Systems and Operations, John Black, Director

Infrastructure, Systems and Operations (ISO) configures, deploys, manages, secures and monitors the data server, data storage and backup systems that underlie all NC State's centrally-supported administrative and academic computing services and data resources.

Enterprise Resource Planning Research & Development

This team is led by Richard Merwin, Assistant Director. The services provided mostly relate to Office of Information Technology Enterprise Resource Planning applications and include:

• Product implementation assistance
• Troubleshooting
• Systems architecture
• Facilitation/coordination
• Load testing/performance

Systems & Hosted Services and Infrastucture Provisioning

Services provided by these teams vary in scope from campus-wide IT services to colleges, departments, administrative units, and for-fee services.

• Systems & Hosted Services is led by Harry Nicholos, Assistant Director, and services include:
  • Email (relays, antispam/antivirus, WebMail, Unity mail, listservs)
  • Unity academic computing environment
  • Directory services (LDAP, active directory, Edir, NIS)
  • Authentication (Kerberos, active directory, Edir)
  • Web hosting
  • For-fee
    • Hosted services
    • Wolfprint
    • Storage and backup
    • MySQL
    • Web hosting
• Infrastucture Provisioning is led by Eric Silberberg, Assistant Director, and services include:
  • Hardware (Sparc, Sparc 3, 4, 6, x86, Niagra, VMWare machines)
  • File services (AFS, CIFS, NFS, Netware)
  • Desktop (administrative, academic, public labs)
  • Application delivery (Zen, NAL, Citrix)
  • Storage (Hitachi, NetApp, EMC)
  • Backup/restoration (NetBackup)
  • Load balancing/high availability (Netscaler, keepalive)
  • Monitoring and statistics

Operations and Data Center Management

Operations is led by Alan Galloway, Assistant Director, and services include:

• Data center management
• 24x7 monitoring of operations
• Optical mark reading