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The new Fall 2009 Lab kit is now available from the image server.

The new Fall Unity Macintosh image is the default image in the default NetRestore set as well.

The complete list of known issues and application versions is at:

http://oit.ncsu.edu/macintosh/macintosh-lab-kits

 

Notable changes are:

10.5.7, Adobe CS4 security updates, latest version updates for many major packages.

Please note the known issues at : http://oit.ncsu.edu/macintosh/unity-macintosh-lab-kit-fall-2009#issues for required post imaging changes.

Please send all issues to help@ncsu.edu

 

MS Office 2008 SP 2 Issue

Please note that there is an issue causing MS Office 2008 to be unable to read docx, xlsx, and pptx files after installing service pack 2 to upgrade to Office 2008 v12.2.0.  See complete information at

http://www.microsoft.com/mac/help.mspx?MODE=pv&CTT=PageView&clr=99-0-0&target=abce2ca1-4efe-4bb0-bd21-34ad9242779d1033

 

Best practices before doing any Mac OS upgrade:

 

0) Read the info on compatibility with your software:

Mac OS X v10.6: About incompatible software - http://support.apple.com/kb/HT3258?viewlocale=en_US

 

1) Always backup your data. 

Make a good and complete backup with Time Machine and/or make a copy of your disk with Disk Utility.

How to back up and restore your files - http://support.apple.com/kb/HT1553

Time Machine 101 - http://support.apple.com/kb/HT1427

 

2) Understand how to restore your backup (you did make that backup!) before you start.

Recovering your entire system - http://docs.info.apple.com/article.html?path=Mac/10.5/en/15638.html

How to back up and restore your files - http://support.apple.com/kb/HT1553

 

3) Make sure that all software updates have been completed before upgrading.

 

4) Repair the startup disk with Disk Utility before upgrading and after upgrading.

 

Boot from the install media and upgrade.

 

 


OIT Macintosh Support

Survey: 2009 Mac OS X Usage Survey

Please take time to fill out the 2009 Mac OS X Usage Survey for your unit or department at:
 http://ega.wolf.ncsu.edu/lime1/index.php?sid=83197&newtest=Y&lang=en 

The results of this survey will help OIT understand how to negotiate volume discount prices on Mac OS X licenses and maintenance updates for Apple Macintosh hardware owned by University departments and units. Thank you for your help.

Mac OS X Licenses

There is no free, site license for MacOS X at NC State. Departments and Units can order licenses at a greatly reduced cost from the NC State Apple Maintance Program (AMP) Volume License Agreement (VLA). See the FAQ at: http://oit.ncsu.edu/macintosh/how-can-i-get-macos-x-site-license

Microsoft Office for Macintosh Licenses  

The OIT software license team has created a new Frequently Asked Questions Page for Microsoft Office Macintosh Version. Find it at http://www.ncsu.edu/software/agreements/office2008faq.php.
Please note that there are no upgrade licenses for any version of MS Office on any platform.

Macintosh Campus Groups

There are three groups which exist on the NC State campus to deal with Macintosh and Apple Technology related issues.
MacPolicy, MacTech, and PackMUG. See the FAQ for more details at:

http://oit.ncsu.edu/macintosh/campus-macintosh-support-groups

Latest Apple Support Issues

 

 

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Orig. Posted: Wed, 06/24/2009 - 14:21 — njyoung.ncsu.edu  Last Modified: Wed, 06/24/2009 - 14:06