Managed Desktop

Introduction

This service provides the following for departments and other campus units:

  • Installation, configuration, and management of desktop workstations.
  • Administrative and personal productivity applications
  • Analysis and enhancement of business processes to increase effectiveness
  • Resolution of problems associated with hardware, applications, and networks.

For details on the managed desktop service and the available levels of support see:

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Desktop Basics

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Using Your Managed Desktop (Active Directory - Windows 7)

  • Saving files - desktop machine
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • Temporarily (e.g., when you cannot access the campus network), you can save files to your MyDocuments folder on your C: drive. There's a shortcut to it on your desktop.
      CAUTION: Your MyDocuments folder is not backed up, so be sure to transfer any file that you've stored there to your B: or S: drive as soon as possible.
  • Saving files - laptop
    • For secure file storage, always save to one of these: 
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • You will need to use VPN to establish a connection to those drives.
    • Temporarily, if you cannot connect to the campus network, you can save to your C: drive but transfer to your B: or S: drive as soon as possible to ensure the files are backed up.
  • Downloading files
    In general, you will not be able to download files.
    • If you need to download only occasionally, someone from OIT or in your department can help you.
    • If your job requires you to download frequently, you can be granted administrative access.
  • Remote access
  • ERPDEV Mapping
  • Online Notify Mailing List
  • Share Name for a unit (department). See Share Names and IT Support Personnel for Campus Units.
  • TNS Names FileThis link will open in a new window (for Oracle client users only)
  • Administrative Applications

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Additional resources

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Help

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