Managed Desktop

Introduction

This service provides the following for departments and other campus units:

  • Installation, configuration, and management of desktop workstations.
  • Administrative and personal productivity applications
  • Analysis and enhancement of business processes to increase effectiveness
  • Resolution of problems associated with hardware, applications, and networks.

For details on the managed desktop service and the available levels of support see:

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Desktop Basics

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Using Your Managed Desktop (Active Directory - Windows 7)

  • Saving files - desktop machine
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • Temporarily(e.g., when you cannot access the campus network), you can save files to your MyDocuments folder on your C: drive. There's a shortcut to it on your desktop.
      CAUTION: Your MyDocuments folder is not backed up, so be sure to transfer any file that you've stored there to your B: or S: drive as soon as possible.
  • Saving files - laptop
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • You will need to use VPN to establish a connection to those drives.
    • Temporarily, if you cannot connect to the campus network, you can save to your C: drive, but transfer to your B: or S: drive as soon as possible to ensure the files are backed up.
  • Downloading files
    In general, you will not be able to download files.
    • If you need to download only occasionally, someone from OIT or in your department can help you.
    • If your job requires you to download frequently, you can be granted administrative access.
  • Recovering a deleted file or folder on a managed desktop
    These instructions will help you recover a file or folder that you have deleted from your individual share or from the unit (departmental) share. If you have any difficulty, contact NC State Help DeskThis link will open in a new window.
    1. Open Windows File Explorer.
    2. Navigate to the folder that is one level above the deleted file or folder.
      For example, in this path:
      \\cawalker.file.ncsu.edu\ncsu\cawalker\folder1\folder2
      if the deleted file was in folder2 (or if folder2 was deleted), then navigate to:
      \\cawalker.file.ncsu.edu\ncsu\cawalker\folder1\
    3. Right-click on the folder.
    4. Select Properties.
    5. Select Previous Versions tab.
    6. From the list of versions, select the file or folder with the most appropriate date.
    7. Choose one of the following options:
      • Copy... and then select a location to copy the recovered file or folder
      • Restore... this option will overwrite any file or folder having the same name and in the same location as the deleted one.
  • Remote access
  • ERPDEV Mapping
  • Online Notify Mailing List
  • Share Name for a unit (department). See Share Names and IT Support Personnel for Campus Units.
  • TNS Names FileThis link will open in a new window (for Oracle client users only)
  • Administrative Applications

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Additional resources

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Help

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