Managed Desktop

• Introduction
• Desktop Basics
• Using Your Managed Desktop (Active Directory - Windows 7)
• Additional resources
• Help

Introduction

This service provides the following for departments and other campus units:

• Installation, configuration, and management of desktop workstations.
• Administrative and personal productivity applications
• Analysis and enhancement of business processes to increase effectiveness
• Resolution of problems associated with hardware, applications, and networks.

For details on the managed desktop service and the available levels of support see:

• Client Solutions
• OIT Managed Desktop Cost Model
• Service Level Agreement

[Back to top]

Desktop Basics

• Logging in
• Your Unity ID
• Your Unity Password
• Password ChangeThis link will open in a new window
• User Identification and AuthenticationThis link will open in a new window
• Email
• Instead of a desktop email client, you have Web-based email with Google Apps @ NC StateThis link will open in a new window.
• Getting Started with Google Apps @ NC StateThis link will open in a new window
• Sending files
  Avoid emailing files as attachments. Instead, consider using the following:
• Google Docs lets you share files in real time. For details, see the DocsThis link will open in a new window feature in the the Google Apps Learning CenterThis link will open in a new window.
• Velocity allows you to upload a file for recipients to download. For details, see About VelocityThis link will open in a new window and follow the links to policies and help.
• Applications
• Applications installed on your managed desktop
• To request additional applications, contact your support personnel. See Share Names and IT Support Personnel for Campus Units.
• Antivirus
• Your managed desktop already has antivirus software installed.
• If you connect your personal computer to the campus network from a remote location, you'll need to download and install a free copy at NC State Antivirus ResourcesThis link will open in a new window.
• Desktop settings
• You can modify various desktop settings, including screensaver, background, and gadgets.
• Rules and regulations
• Computer Use Policy and Regulation

[Back to top]

Using Your Managed Desktop (Active Directory - Windows 7)

• Saving files - desktop machine
  • For secure file storage, always save to one of these:
  • B: drive (Home, 5 GB)
  • S: drive (Departmental, 25 GB)
  • Temporarily (e.g., when you cannot access the campus network), you can save files to your MyDocuments folder on your C: drive. There's a shortcut to it on your desktop.
    CAUTION: Your MyDocuments folder is not backed up, so be sure to transfer any file that you've stored there to your B: or S: drive as soon as possible.
• Saving files - laptop
  • For secure file storage, always save to one of these: 
  • B: drive (Home, 5 GB)
  • S: drive (Departmental, 25 GB)
  • You will need to use VPN to establish a connection to those drives.
  • Temporarily, if you cannot connect to the campus network, you can save to your C: drive but transfer to your B: or S: drive as soon as possible to ensure the files are backed up.
• Downloading files
  In general, you will not be able to download files.
• If you need to download only occasionally, someone from OIT or in your department can help you.
• If your job requires you to download frequently, you can be granted administrative access.
• Remote access
  • Using Your NCSU Drive space with a PC (Home or Departmental Share)
  • WebDriveThis link will open in a new window
  • Citrix Service
  • Using Remote Desktop
• ERPDEV Mapping
• Online Notify Mailing List
• Share Name for a unit (department). See Share Names and IT Support Personnel for Campus Units.
• TNS Names FileThis link will open in a new window (for Oracle client users only)
• Administrative Applications

[Back to top]

Additional resources

• BlackberryThis link will open in a new window
• General information about SASThis link will open in a new window
• OIT Technology Workshops and Training

[Back to top]

Help

• NC State Help DeskThis link will open in a new window
• 919.515.HELP(4357)
• help@ncsu.edu
• Support personnel in campus units
• Departmental Technical Coordinator (DTC)
  Manages file access privileges (for campus units without professional technical staff)
• Departmental Technical Support (DTS)
  Has administrative rights to all managed desktop machines (for campus units with professional technical staff)
• Support personnel in your unit. See Share Names and IT Support Personnel for Campus Units.
• Information for Managed Desktop Support PersonnelThis link will open in a new window
  (includes account actions & requests, requires WRAP authentication)
• Other Help - Campus Help DesksThis link will open in a new window

[Back to top]