Managed Desktop

Introduction

This service provides the following for departments and other campus units:

For details on the managed desktop service and the available levels of support see:

All managed desktop workstations are being migrated to Active Directory.

Logging in
Email
- Instead of a desktop email client, you have Web-based email with Google Apps @ NC State.
- Getting Started with Google Apps @ NC State
Sending files
Avoid emailing files as attachments. Instead, consider using the following:
- Google Docs lets you share files in real time. For details, see the Docs feature in the the Google Apps Learning Center.
- Velocity allows you to upload a file for recipients to download. For details, see About Velocity and follow the links to policies and help.
Applications
- Applications installed on your managed desktop
- To request additional applications, contact your support personnel (Departmental Support and List of Lantechs).
Antivirus
- Your managed desktop already has antivirus software installed.
- If you connect your personal computer to the campus network from a remote location, you'll need to download and install a free copy at NC State Antivirus Resources.
Desktop settings
- You can modify various desktop settings, including screensaver, background, and gadgets.
Rules and regulations
- Computer Use Policy and Regulation

Saving files - desktop machine
You can save anywhere on your C: drive, but for secure backup, always save to your H: drive (home directory, default) or K: drive (share).
Saving files - laptop
For secure backup, you must use Novell NetStorage to access to your H: and K: drives.
Remote access
ERPDEV Mapping
Online Notify Mailing List
TNS Names File (for Oracle client users only)
Administrative Applications

Saving files - desktop machine
- For secure file storage, always save to your B: or S: drive.
- The only folder on your C: drive available for saving files is your MyDocuments, and there's a shortcut to it on your desktop.
- Your MyDocuments folder is not backed up; use it only temporarily (e.g., when you cannot access the campus network) until you can save to your B: or S: drive.
Saving files - laptop
- For secure file storage, always save to your B: or S: drive instead of your laptop. You will need to use VPN to establish a connection to those drives.
- If you cannot connect to the campus network, you can save temporarily to your C: drive but transfer to your B: or S: drive as soon as possible.
Remote access
ERPDEV Mapping
Online Notify Mailing List
Departmental Share Names
TNS Names File (for Oracle client users only)
Administrative Applications