OIT Managed Desktop Cost Model

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For the desktops managed by OIT, there are five support levels: Partnered, Basic, Extended, Premium, and Lab. The following table summarizes the services and costs, indicated by an asterisk (*), that are included in each support level.

Services and Costs
FY 2012-2013		 Basic
Support
Level		 Extended
Support
Level		 Premium
Support
Level		 Lab
Support
Level
Annual cost per user/workstation $497.00 $682.00 $948.00 $920.00
Monthly installment of annual cost $41.42 $56.83 $79.00 $76.67
Annual cost per GB for extra share space
(in 1 GB increments)		 $3.00 $3.00 $3.00 $3.00
Secure, reliable computing environment * * * *
Immediate, remote Help Desk
support/assistance		 * * * *
User home directory (5 GB per user) * * * *
Departmental share
(see Departmental Share Sizes below)		 * * * *
Productivity software
(Windows OS, Office, Adobe Pro)		 * * * *
Application packaging & delivery * * * *
Desktop patching * * * *
Email support * * * *
End-user training * * * *
Tier 2 remote support for
applications and desktops		 * * * *
Network connectivity support * * * *
Network printer/copier/scanner support * * * *
On-site desktop support   * * *
Hardware warranty repairs   * * *
Loaner workstations   * * *
Workstation allowance: $800
(4-year refresh cycle)		     * *
End-user after-hours support
(6 pm to 10 pm)		     * *
Guaranteed 60-minute maximum
response to on-site support request		     * *
Direct access to support staff     * *
Guaranteed 4-hour maximum
for hardware downtime		     * *
Lab application packaging       *

Departmental Share Sizes

The size of a departmental share is based on the number of users in the department.

Number
of users		 Departmental
Share
0-25 25 GB
26-50 50 GB
51-99 100 GB
100 or more 125 GB

Service Level Agreement (SLA)

The Managed Desktop service requires an SLA. For copies of the SLA and its addendum, click on these links:

Created: Thu, 10/27/2011 - 14:05, Last Updated: Wed, 03/13/2013 - 11:19
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