SPECIAL NOTICE:

MyPack Portal, WolfWise, and other OIT services outage weekend of July 17-19. Click here for more information!

The following are the systems availability schedules for campus customers, effective February 2, 2009

Help Desk support is available from 7 a.m. to 6 p.m. except Saturday, Sunday and university holidays.

MyPack Portal
Student Information Systems (including Student Self Service)
Human Resources Systems (including Employee Self Service)
Financial Systems(including the MarketPlace)

Production Hours: Available to customers 24 hours a day, 7 days a week except during scheduled or emergency system maintenance.

Reporting Hours:

Student Information Systems and Human Resources Systems: Available to customers from 6 a.m. until 11 p.m., 7 days a week except during scheduled or emergency system maintenance.

Financial Systems: Available to customers from 6 a.m. until midnight, 7 days a week except during scheduled or emergency system maintenance.  Note that Reports 11 and 12 (Detailed Payroll Expenditures and Detailed Payroll Encumbrances) of the Wolfpack Reporting System require the use of the HR Reporting System and are available from 6 a.m. until 11 p.m.

Reserved Maintenance Windows: Necessary to apply various system changes; perform network, hardware, software, operating system, and database maintenance; and perform hardware installation, replacement, service, and re-configurations.

Monday and Wednesday: 9:00 p.m. - 11:00 p.m.
Sunday: 1:00 a.m. - 1:00 p.m.

Please note that all applications and websites linked from the MyPack Portal will operate under their respective operation hours. System maintenance may impact availability of these systems. Online Notify, Sysnews and/or MyPack Portal announcements will be used to inform users when maintenance needs to be conducted outside of the reserved maintenance windows.

Mainframe System (Advising)

Monday through Friday (including university holidays) 7:15 a.m. - 7:00 p.m.
Saturday: 9:00 a.m. - 4:00 p.m.
Sunday: 1:00 p.m. - 5:00 p.m.