Help & Support
Whether you are a student just learning about campus computing, a faculty member teaching in a technology-enhanced classroom, or a seasoned employee using administrative applications that support the business functions of the University, OIT provides technical support services and online resources to help you use information technology at NC State.
NC State Help Desk
Serves as the NC State campus gateway for IT help for students (campus and distance education), faculty and staff. To contact:
- 919.515.HELP (4357) or 877.501.6278 toll free
Provides technology and media services support for students:
- computing accounts
- cable TV
- phone services
Provides up-to-the-minute information about technology systems at NC State, including system outages, alerts, and service changes.
Supports use of classroom technologies in learning spaces across campus.
Desktop and Application Support
Provides technical support and services for administrative staff.
Includes production hours and scheduled maintenance times for OIT-supported administrative applications, such as the MyPack Portal, Student Information, HR and Financial systems.
Change Management Schedule
Shows OIT calendar of planned maintenance dates and changes to the central IT environment.