Help & Support

Whether you are a student just learning about campus computing, a faculty member teaching in a technology-enhanced classroom, or a seasoned employee using administrative applications that support the business functions of the University, OIT provides technical support services and online resources to help you use information technology at NC State.

NC State Help Desk
Serves as the NC State campus gateway for IT help for students (campus and distance education), faculty and staff. To contact:

Walk-in Center
Provides technology and media services support for students:

  • computing accounts
  • ResNet
  • cable TV
  • phone services

SysNews
Provides up-to-the-minute information about technology systems at NC State, including system outages, alerts, and service changes.

ClassTech
Supports use of classroom technologies in learning spaces across campus.

Network Operations Center
Supports the campus network. To report network abuse, send a message to abuse@ncstate.net.

Desktop and Application Support
Provides technical support and services for administrative staff.

Systems Availability
Includes production hours and scheduled maintenance times for OIT-supported administrative applications, such as the MyPack Portal, Student Information, HR and Financial systems.

Change Management Schedule
Shows OIT calendar of planned maintenance dates and changes to the central IT environment.