About OIT units

NC State's Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university's academic and administrative goals. Formed in November 2007 after the consolidation of central IT units, OIT is now led by Dr. Marc Hoit, vice chancellor for information technology and CIO. OIT has a staff of almost 300 and is organized into eight units.

Quick links to units:

CIO Communication Technologies Outreach, Communications & Consulting
Advanced Computing Enterprise Application Services Security & Compliance
Business Services Infrastructure, Systems & Operations Technology Support Services

 

Introductory information about each unit is provided below. Click on the unit name for more detailed information about the unit. Click on the director's name for his or her contact information. The reporting structure is represented graphically in the OIT Organization Chart: Online | PDF.

 


Office of Information Technology, Marc Hoit, Vice Chancellor of Information Technology and Chief Information Officer

Dr. Marc Hoit joined NC State Sept. 1, 2008 as the university's first Vice Chancellor for Information Technology and CIO. In this position he leads the Office of Information Technology (OIT), which was created by merging the two former central IT units for academic and administrative computing on campus. His Web site includes:

Biography CIO activities
Research Blog

 

 


Advanced computing, Eric Sills, Director

Advanced Computing (AC) designs, develops and supports leading-edge computing technologies for NC State’s core research and teaching missions. Service areas include:

High performance computing (HPC) consulting and code optimization IT architecture design
HPC Partners Program IT R&D coordination and support
Virtual computing lab (VCL) design and systems support

 

 


Business Services, Karen Horne, Director

Business Services is responsible for the everyday business operations of OIT. Business Services provides budget management, accounting, procurement, human resources, asset management, and Electronic Technology Fund (ETF) management for OIT managers and staff. Service areas include:

Accounts payable Insurance
Accounts receivable MySoft
Budget Phones
CAMS (Asset tracking) Purchase card reconciler
ClassTech bond Purchasing and receiving
ComTech warehouse Surplus
Human resources Travel

 

 


Communications Technologies, Greg Sparks, Director

Communication Technologies engineers, deploys and maintains campus-wide electronic communications systems that make it possible for NC State students and employees to learn and work in an increasingly interconnected global community. Service areas include:

Campus data network Firewall services
Telephone system Email and calendaring back end
CATV/Video services Infrastructure design and installation

 

 


Enterprise Application Services, Gwen Hazlehurst, Director

Enterprise Application Services evaluates, designs, develops, tests, enhances and maintains administrative applications and the underlying middleware and databases to help the university conduct its business. Service areas include:

Administrative applications Job/Batch processing and reporting distribution
Database and configuration management Mainframe environment
Middleware and application integration

 

 


Infrastructure, Systems & Operations, Director [To Be Announced]

Infrastructure, Systems and Operations configures, deploys, manages, secures and monitors the data servers and data storage and backup systems that underlie all of NC State's centrally-supported administrative and academic computing services and data resources. Service areas include:

Hardware system services Optical mark reading service
Storage and backup Core services (file/print, directory services)
Infrastructure provisioning Web environment
Data center management Application delivery
Hosted systems and support Authentication
ERP research and development Unity academic computing environment
Operations - 24x7

 

 


Outreach, Communications & Consulting, Stan North Martin, Director

Outreach, Communications, and Consulting coordinates a wide range of activities and provides training, consulting, media production and information services to enhance the use of technologies at NC State. The unit acts as a liaison to foster engagement and open communications between OIT and the NC State community it serves. Service areas include:

Campus education and training IT events and programs to campus
Publications and marketing Web site design and development (tools/scripting/applications)
Communications - internal and external Learning space technology design and integration
Accessibility integration

 

 


Security & Compliance, Mardicia Bell, Director

Security and Compliance seeks to enhance the university’s information technology infrastructure and operations by implementing and enforcing industry best standards, policies, regulations and procedures to protect and secure university environments, systems and data. Service areas include:

IT security and compliance Access/Compliance Control
Organizational resilience Electronic Data Interchange (EDI)
Change Management Identity management / authentication
Portfolio/Project management Account provisioning / passwords
IT policies, regulations and rules (PRRs) & procedures Software license management

 

 


Technology Support Services, Susan Klein, Director

Technology Support Services provides a variety of technology support and consulting services for the NC State University campus community. Major areas of support include campus desktop environments; email, calendaring, and campus web environments; enterprise applications; learning spaces; student-focused computing and problem-ticket tracking through the Remedy system. Service areas include:

NC State University Help Desk Application delivery and support
Email, calendaring and PDA support ResNet
Desktop support End-user support
Remedy operations and support Support processes
Technology and Media Services Support Center Learning space support
Application testing Distributed support