About OIT units
NC State's Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university's academic and administrative goals. Formed in November 2007 after the consolidation of central IT units, OIT is now led by Dr. Marc Hoit, vice chancellor for information technology and CIO. OIT has a staff of almost 300 and is organized into eight units.
Quick links to units:
Introductory information about each unit is provided below. Click on the unit name for more detailed information about the unit. Click on the director's name for his or her contact information. The reporting structure is represented graphically in the OIT Organization Chart: Online | PDF.
Office of Information Technology, Marc Hoit, Vice Chancellor of Information Technology and Chief Information Officer
Dr. Marc Hoit joined NC State Sept. 1, 2008 as the university's first Vice Chancellor for Information Technology and CIO. In this position he leads the Office of Information Technology (OIT), which was created by merging the two former central IT units for academic and administrative computing on campus. His Web site includes:
| Biography | CIO activities |
| Research | Blog |
Advanced computing, Eric Sills, Director
Advanced Computing (AC) designs, develops and supports leading-edge computing technologies for NC State’s core research and teaching missions. Service areas include:
| High performance computing (HPC) consulting and code optimization | IT architecture design |
| HPC Partners Program | IT R&D coordination and support |
| Virtual computing lab (VCL) design and systems support |
Business Services, Karen Horne, Director
Business Services is responsible for the everyday business operations of OIT. Business Services provides budget management, accounting, procurement, human resources, asset management, and Electronic Technology Fund (ETF) management for OIT managers and staff. Service areas include:
| Accounts payable | Insurance |
| Accounts receivable | MySoft |
| Budget | Phones |
| CAMS (Asset tracking) | Purchase card reconciler |
| ClassTech bond | Purchasing and receiving |
| ComTech warehouse | Surplus |
| Human resources | Travel |
Communications Technologies, Greg Sparks, Director
Communication Technologies engineers, deploys and maintains campus-wide electronic communications systems that make it possible for NC State students and employees to learn and work in an increasingly interconnected global community. Service areas include:
| Campus data network | Firewall services |
| Telephone system | Email and calendaring back end |
| CATV/Video services | Infrastructure design and installation |
Enterprise Application Services, Gwen Hazlehurst, Director
Enterprise Application Services evaluates, designs, develops, tests, enhances and maintains administrative applications and the underlying middleware and databases to help the university conduct its business. Service areas include:
| Administrative applications | Job/Batch processing and reporting distribution |
| Database and configuration management | Mainframe environment |
| Middleware and application integration |
Infrastructure, Systems & Operations, Director [To Be Announced]
Infrastructure, Systems and Operations configures, deploys, manages, secures and monitors the data servers and data storage and backup systems that underlie all of NC State's centrally-supported administrative and academic computing services and data resources. Service areas include:
| Hardware system services | Optical mark reading service |
| Storage and backup | Core services (file/print, directory services) |
| Infrastructure provisioning | Web environment |
| Data center management | Application delivery |
| Hosted systems and support | Authentication |
| ERP research and development | Unity academic computing environment |
| Operations - 24x7 |
Outreach, Communications & Consulting, Stan North Martin, Director
Outreach, Communications, and Consulting coordinates a wide range of activities and provides training, consulting, media production and information services to enhance the use of technologies at NC State. The unit acts as a liaison to foster engagement and open communications between OIT and the NC State community it serves. Service areas include:
| Campus education and training | IT events and programs to campus |
| Publications and marketing | Web site design and development (tools/scripting/applications) |
| Communications - internal and external | Learning space technology design and integration |
| Accessibility integration |
Security & Compliance, Mardicia Bell, Director
Security and Compliance seeks to enhance the university’s information technology infrastructure and operations by implementing and enforcing industry best standards, policies, regulations and procedures to protect and secure university environments, systems and data. Service areas include:
| IT security and compliance | Access/Compliance Control |
| Organizational resilience | Electronic Data Interchange (EDI) |
| Change Management | Identity management / authentication |
| Portfolio/Project management | Account provisioning / passwords |
| IT policies, regulations and rules (PRRs) & procedures | Software license management |
Technology Support Services, Susan Klein, Director
Technology Support Services provides a variety of technology support and consulting services for the NC State University campus community. Major areas of support include campus desktop environments; email, calendaring, and campus web environments; enterprise applications; learning spaces; student-focused computing and problem-ticket tracking through the Remedy system. Service areas include:
| NC State University Help Desk | Application delivery and support |
| Email, calendaring and PDA support | ResNet |
| Desktop support | End-user support |
| Remedy operations and support | Support processes |
| Technology and Media Services Support Center | Learning space support |
| Application testing | Distributed support |
Orig. Posted: Wed, 01/28/2009 - 16:43 — jmartin3.ncsu.edu Last Modified: Mon, 03/09/2009 - 17:03
