SOP Draft Projects
Possible Implementation Efforts
Application Delivery Services
- Review and simplify our application delivery options (Citrix, VCL,, Windows, etc)
Simplify and improve our file services
- Allow native connection from different platforms
- Allow same access on campus and off (with vpn)
Expand content management web hosting offerings to external units
- Offer Drupal, templates and training to colleges and departments (at a competitive cost)
Expand Identity Management to include:
- Unified directory as source for all subservient directories (LDAP, Shibboleth, Kerberos, Active Directory, Netware, etc)
- Implement single sign on to services
- Expand role based authentication to allow intranets and proscribed access by group in all environments
Improve student e-mail and storage services
- Consider all options including outsourcing
- Lifetime accounts
Improve managed desktop options to reduce redundant and unnecessary support efforts.
- Expand imaging solution to benefit more customers
Improve communications with customers
- Expand Drupal use to have a website for each project, meeting notices, meeting notes, documents, etc
- Put information and costing structures for all services on the web
- Website with tools and techniques for faculty and staff (e.g. http://www.citt.ufl.edu/toolbox/ )
Improve help services with inquiry to solution process
- Database of who responds to what type of problem (and which level)
- Include colleges and other IT units
- Expand access of knowledgebase availability to customers
Improve software licensing access for campus
- Campus site license for Microsoft Office
- Central website with download availability for all allowed programs
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