Jabber FAQs

Frequently Asked Questions

Is there a cost associated with using these services? 

How do I install the Cisco Jabber PC/MAC client?

What operating systems are supported by the Cisco Jabber client?

Can I install the Cisco Jabber client on my mobile phone?

I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?

How do I log in to the Cisco Jabber client?

How do I add a contact in the Cisco Jabber client?

Can I add my contacts from Google Talk?

Can I organize my Contacts in the Cisco Jabber client?

What kind of Presence information is available in the Cisco Jabber client?

Can I change my Availability status outside of the Presence information?

How do I control the Sounds that my Cisco Jabber client makes?

How do I start a chat session in the Cisco Jabber client?

Can I chat with more than one contact in the same conversation (group chat)?

How do I call a contact from the Cisco Jabber client?

How do I access my phone call logs in the Cisco Jabber client?

How do I listen to my voicemail via my Cisco Jabber client?

Can I forward a voicemail message using the Cisco Jabber client?

Can I forward all of my phone calls via my Cisco Jabber client?

I want to make phone calls using my computer rather than my phone (i.e. I want to use my headset attached to my computer to talk on the phone).  How do I do that?

Can I create chat rooms for my department or group?

Are persistent chat rooms available?

How do I start a video conference with my Cisco Jabber client?

Can I share files using the Cisco Jabber client?

How do I start a conference call with my Cisco Jabber client?

How do I update/change my Cisco Jabber profile picture?

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Is there a cost associated with using these services?
There is no additional charge for using these unified communication services.  All these services are included with your current telephony fees.

How do I install the Cisco Jabber client?

The Jabber client is available for Mac and Windows. To download the client, please click on the download link on OIT's Cisco Jabber website.

 

What operating systems are supported by the Cisco Jabber client?
The Cisco Jabber client is available for Mac and Windows operating systems at this time.

 

Can I install the Cisco Jabber client on my mobile phone?
Yes, however you must first request an account by filling out the Unified Communications Services Request Form.This link will open in a new window   
 

How do I log in to the Cisco Jabber client?

To login to Cisco Jabber, use your unity id and password. 

If not already configured, use the following connection settings:

Server type: Cisco Unified Presence

Server address: jabber.comtech.ncsu.edu

Domain: comtech.ncsu.edu


 

How do I add a contact in the Cisco Jabber client?
To add a contact in the Cisco Jabber client, click on File, New, Contact.   Begin to type the name of the person you are looking for and the field will populate with the closest matches.  Once you find the person you are looking for, click on Add.  Note:  If you’d like to add the person to a specific group (folder) in your client, click the drop down next to Add to: and choose the appropriate group name.  If the group does not already exist, choose “New Group” and type the name of the new group to create it.


Can I add my contacts from Google Talk?
Yes, you can add contacts that are using Google Talk.  To add a contact from Google Talk, click on File, New, Contact.  Type in the email address (in the format unityid@ncsu.edu) of the person you wish to add.  If you wish to put them in a group, choose the name of the group next to "Add to" and click ok to Add.  This will send a request to that person's Google Talk account.  He/she must accept that request before you can chat with them using the Jabber client. 


Can I organize my Contacts in the Cisco Jabber client?
You can organize your contacts into Groups with the Cisco Jabber client.  To create new groups, click on File, New, Group and type the name of the new group you wish to add.  Click on Create to finish the process.  To move an existing contact into the group, right click on the contact and choose “Move to Group”.  Next, choose the group into which you want to move the contact.   


What kind of Presence information is available in the Cisco Jabber client?
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client.  It will also tell you when the contact is on the phone (NC State provided desk phone) or on a conference call.  Meeting information is not yet available.


Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop down menu at the top of the Cisco Jabber window under your name.


How do I control the Sounds that my Cisco Jabber client makes?
Sounds can be controlled via the Options menu.  Within the Cisco Jabber client window, click on File, Options.  Next, click on the Sounds/Alerts option on the left side of the window. 


How do I start a chat session in the Cisco Jabber client?
To start a chat session, double click on the name of the contact with whom you want to chat or right click on the contact name and choose Chat.


Can I chat with more than one contact in the same conversation (group chat)?
Yes!  To add someone to a conversation, click on the “Add participant” icon within the chat window.  Type the name of the person that you wish to add and click “Add”.  Please note that Group Chat is only available with contacts that are using their accounts on the ComTech Cisco Jabber service.


How do I call a contact from the Cisco Jabber client?
To call someone on your contact list, highlight the contact and click on the phone icon on the right side of the contact line.  This will automatically call that contact's 5 digit extension.  To make a phone call to someone that is not in your contact list, type the phone number you wish to call in the “Search or enter number to call” box near the top of your Cisco Jabber client.  Click enter to dial. 

Note:  To make the call from your computer, ensure that "Use my computer for calls" is checked by clicking on the dropdown menu next to the phone icon on the bottom right side of the Cisco Jabber window.  To dial via your computer but talk via your phone, ensure that the "Use my phone for calls" is checked.

 

How do I access my phone call logs in the Cisco Jabber client?
You can access your phone call logs by clicking the “Calls” icon along the left side of your Cisco Jabber client window.  The “Calls” icon is the middle icon along the grey bar on the left side of the client.  This window shows both incoming and outgoing calls (designated by the icon on the right side of the line).  Missed calls will show in red.  Double clicking an entry in the call log will return the call.  Right clicking on a line will give you the option to call the person back, chat with them or delete the call from your log.


How do I listen to my voicemail via my Cisco Jabber client?
The bottom icon along the grey sidebar down the left side of the Cisco Jabber client shows voicemail messages that are currently in your voicemail box.  The red number under the icon will denote the number of new voicemail messages.  Double clicking the voicemail message that you want to hear will play that voicemail.  You can also choose to use the “Call voicemail” icon at the bottom of the screen to dial voicemail directly.  Listening to voicemail messages via the Cisco Jabber client will extinguish the MWI (red light) on your desk phone.  Voicemail messages can be deleted via the client by highlighting the message you wish to delete and pressing the delete key on the keyboard.  You can also mark a voicemail as unread by right clicking and choosing “Mark as Unread”.   Doing this will relight the MWI on your desk phone.


Can I forward a voicemail message using the Cisco Jabber client?
Voicemail messages cannot be forwarded from the Cisco Jabber client.


Can I forward all of my phone calls via my Cisco Jabber client?
Yes!  To forward your calls, click on the phone icon in the bottom right corner of the Cisco Jabber client and choose “Forward Calls to”.  You can choose to forward all of your calls directly to Voicemail or enter a phone number to which you want  your calls directed.


I want to make phone calls using my computer rather than my phone (i.e. I want to use my headset attached to my computer to talk on the phone).  How do I do that?
Ensure that you have your Cisco Jabber client set up to use your computer for calls rather than your phone.  To do this, click on the phone icon in the bottom right corner of the Cisco Jabber client and choose “Use my computer for calls”.   


I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?
Yes!  Use the following settings to set your IM account up within other clients:


Domain:  comtech.ncsu.edu
Connect server:  jabber.comtech.ncsu.edu


Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides.

 

Can I create chat rooms for my department or group?


At this time, Jabber customers are able to add multiple people to conversations.  To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service.  Persistent chat rooms for departments or groups will be available in the Fall. 

Are persistent chat rooms available?

Persistent chat rooms are not available in the Cisco Jabber client at this time.

How do I start a video conference with my Cisco Jabber client?
In order to start a videoconference, both users must have the Cisco Jabber client set to use their computer for calls.  To do this, click on the phone icon in the bottom right corner of the Cisco Jabber client and choose “Use my computer for calls”.   Next, using the Jabber client, call the desk phone number for the person that you’re trying to call (enter the phone number in the “Search or enter number to call” box near the top of the Jabber client or highlight the contact from in  your contact list and click on the phone icon on the right side of the line.  Once the call connects, both parties must choose the “Start My Video” option in the drop down menu on the right side  of the call window. 

To test your video, ensure that "Use my computer for calls" is checked by clicking on the phone icon on the bottom right corner of the Cisco Jabber window.  Next, click on File, Options and Video. 


Can I share files using the Cisco Jabber client?
Yes!  Within the chat window, click on the paper clip icon near the bottom of the window.  Browse to the file you want to send and choose Open.  This will begin the file transfer process.  Once the other party accepts, the file will transfer.

 

How do I start a conference call with my Cisco Jabber client?

Windows Client: 

1. Select the contacts you would like to be on the conference call. You can select multiple participants by pressing the CTRL key while clicking on each participant. 

2. Right click and select Start Conference Call.

3. Jabber will open a new conference call window.   In this new window, click the phone icon next to each participant to call.

4. Once the person answers, click green join button to join that participant into the conference call.

5. Repeat for each participant until every participant is in the conference.


MAC Client:

1. Start a call with your first contact. Inform your caller that you will initiate a conference and that the callers will be on hold while you add other callers.

2. Click the Show Actions button. Then, click Add Call.

3. Type the name of the next participant in the Search field or manually enter a phone number. The search results display all the contacts in your contact list that have a phone number associated with their profile, even those that are offline.

4. Click the name of the desired contact and then, from the contact information, choose the number you want to dial. *NOTE: When this contact answers the call, the contact is on the line with you only. This person will not be able to communicate in your original call until you complete the conference.

5.(Optional) You can add another caller to the conference by clicking Add Call. In this manner, you can add as many participants as you need.

6. When you have established calls to all the participants you want, click Conference. All of your callers and yourself will now be able to communicate in the same call.


How do I update/change my Cisco Jabber profile picture?

Faculty/Staff click here

Service or generic account users click hereThis link will open in a new window

To view the new picture,  search for yourself in the cisco jabber client, right click and click "View Profile"