OIT Units

NC State's Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university's academic and administrative goals. Visit the OIT home page for access to OIT Services and the latest OIT news.

Quick links to OIT units

OIT has a staff of almost 300 and is organized into seven units. Follow these links for details about the services each unit provides and the campus directory information for its director. The reporting structure is represented in the OIT Organizational Chart (PDF). For information on the creation of OIT, see About OIT.

  • Office of Information Technology
    Marc HoitVice Chancellor for Information Technology and Chief Information Officer
    In this position, Dr. Hoit leads the Office of Information Technology (OIT), which is responsible for academic and administrative computing on campus. His website includes his biography, CIO activities, research, and blog.
  • Business Services
    Karen Horne, Director
    Business Services is responsible for the everyday business operations of OIT. Services include:
    • budget management
    • accounting
    • procurement
    • human resources
    • asset management
    • educational technology fund (ETF) management for OIT managers and staff
  • Communication Technologies
    Greg Sparks, Director
    Communication Technologies engineers, deploys and maintains campus-wide electronic communications systems that make it possible for NC State students, faculty and staff to learn and work in an increasingly interconnected global community. Services include:
    • campus data network
    • telephone system
    • firewall services
    • unified communications
    • infrastructure design and installation
    • storage and backup
    • infrastructure deployment and inventory
    • data center management and operations - 24x7
    • optical mark reading services
    • back-end CATV and video services
    • batch & EDI processing
    • report archive and distribution
  • Enterprise Application Services
    Gwen Hazlehurst, Director
    Enterprise Application Services evaluates, designs, develops, tests, enhances, and maintains administrative applications and the underlying middleware and databases to help the university conduct its business. Service areas include:
    • Human Resources, Financial and Student Administration
    • enterprise application development
    • enterprise system automation
    • application implementation
    • production support
    • identity and access management
    • database and configuration management
  • Outreach, Communications & Consulting 
    Stan North Martin, Director
    Outreach, Communications, and Consulting coordinates a wide range of activities and provides training, consulting, media production, and information services to enhance the use of technologies at NC State. The unit acts as a liaison to foster engagement and open communications between OIT and the NC State community it serves. Service areas include:
    • campus education and training
    • accessibility integration
    • Google service team management
    • publications
    • marketing
    • website design and support 
    • web development (tools, scripting, applications)
    • mobile application developement
    • communications - internal and external
    • IT events and programs to campus
    • video production services
    • cable TV programming and support (WOLF TV and Wolfpack Sports Television)
  • Security & Compliance
    Mardecia Bell, Director
    Security and Compliance seeks to enhance the university’s information technology infrastructure and operations by implementing and enforcing industry best standards, policies, regulations, and procedures to protect and secure university environments, systems and data. Service areas include:
    • IT security and compliance
    • sensitive data protection
    • access, audit and compliance control
    • IT resilience and business continuity planning
    • change management
    • portfolio and project management
    • IT policies, regulations and rules (PRRs) & procedures
    • software license management
  • Shared Services
    Eric Sills, Director
    Shared Services provides a wide array of enterprise level middleware services for OIT and other campus IT organizations. In collaboration with Research Office, Provost, and Colleges, Shared Services also provides High Performance Computing and Virtual Computer Lab services. Additionally, Shared Services has systems architects for ERP Applications and Identity Management and assists with various special IT projects. Service areas include:
    • Virtual Computing Lab
    • High Performance Computing
    • IT architecture design
    • core services (file/print, directory services)
    • middleware/application integration
    • systems and technology services
    • Unix/Linux web environment
    • Windows Services
    • Unity computing environment
    • infrastructure deployment
  • Technology Support Services
    Susan West, Director
    Technology Support Services provides a variety of technology support and consulting services for the NC State University campus community. Major areas of support include campus desktop environments; email, calendaring, and campus Web environments; enterprise applications; learning spaces; student-focused computing; and problem-ticket tracking through the ServiceNow system. Service areas include:
    • NC State University Help Desk
    • application testing, delivery and support
    • email and calendaring support
    • ResNet support
    • desktop support
    • end-user support 
    • hosted systems and support
    • ServiceNow operations and support
    • support processes
    • student-owned hardware repair/support
    • learning space AV design, integration and support
    • student computing lab management and support