Your Unity Password
Your Unity password is used with your Unity ID to access IT resources and services provided by the university.
Your initial (default) password is an 8-digit number composed of:
- the last four digits of your nine-digit Campus ID number (follows "ID #" on your Wolfpack One Card) plus...
- the four digits of your birth month and day
For example, if your Campus ID number ends in 1234 and your birthday is January 31, then your initial password is 12340131. Should it become necessary to reset your password, it will be reset to your default.
Changing Your Password (REQUIRED to access the MyPack Portal)
Your default password is not secure and is for temporary use only. Anyone who knows your Campus ID number and your birthdate can figure out your default. Once you receive your default password be sure to do BOTH of these two things immediately:
- Create a new password.
Go to Unity Password Change Tool and use the requirements and recommendations there to create a strong, secure password. Make sure you are the only one who knows it.
- Create authentication information.
Go to User Identification and Authentication and create three questions and answers. Help Desk consultants will use these if you forget your password and then call in to have it reset.
NOTE: If you don't create these beforehand, then you will have to take a photo ID to the OIT Walk-in Center to have your password reset.
You must change your password at least once per calendar year. Staff and faculty with access to more sensitive data must change their passwords more often.
- Never tell anyone your password. It is a policy violation to let anyone else use your account.
- OIT Staff will NEVER ask you for your password, so DO NOT respond to any e-mail requests for it.
- If you feel that someone may have seen you type your password or that is has been compromised in some other way, be sure to create a new one immediately.
- Never write your password down anywhere.
- Never let anyone watch you type it on a computer. If someone tries to watch, ask them to look away. Making this request is perfectly acceptable and is part of your responsibility to protect your password.
- Improve your typing speed so that it will be harder for someone to see your keystrokes.
- See Safe Computing at NC State for more details.
Troubleshooting Your Password
If You Forget Your Password
If you have forgotten your password, then you will need to contact the NC State Help Desk to have it reset. Passwords are encrypted, even from Office of Information Technology staff, so the Help Desk Consultant will not be able to look up your current password. You can contact the NC State Help Desk in one of these two ways:
- If you have created a series of personal security questions and answers for yourself beforehand, then you can call the Help Desk during its business hours and answer those questions to have your password reset. For details about these questions and answers, see User Identification and Authentication.
- If you haven't created this set of questions and answers or don't remember any of the answers, you will need to visit the Walk-in Center in person during its business hours and bring a picture ID.
Your password will be reset to the default. Once the reset is processed, use the Unity Password Change Tool to create a new secure password. Then you will be able to access the MyPack Portal and your other computing services again.
OIT has a Password Standard, which provides a framework for passwords and account types that are used in the authenication process for university-wide applications.