ComTech to begin second phase of IP telephony rollout

Beginning this spring, OIT Communication Technologies (ComTech) will begin phase II of the campus IP telephony project. The project, slated to be completed in summer 2012, will switch NC State’s telephony service from AT&T-supported Centrex to ComTech-supported Cisco Call Manager, resulting in on-going savings for the university.

Phase I of the project consisted of converting more than 5,000 analog telephone lines to Cisco Call Manager during the last two fiscal years. During phase II, the remaining 5,000 lines will be converted, and the actual telephone sets currently used by customers will be replaced by Cisco Internet Protocol (IP) telephone sets. OIT is funding this effort, and customers will not have to pay for the replacement telephone sets.

ComTech will use data collected as part of the new campus voice mail system project and existing telecommunications management system data to identify campus telephones that will be replaced. ComTech is also currently evaluating campus buildings to use in its beta to validate its processes and procedures for telephone sets replacement. A full campus rollout schedule will be available in the spring. Future project updates will be available on the ComTech Web site.