If you’ve received a phone call from the IRS demanding payment, consider it a scam. If you’ve received a call purportedly from campus IT staff requesting your login credentials, it’s definitely a scam. Campus IT staff will never request that information from you for any reason.
Phone scams, like these, are on the rise on NC State campus, and the OIT Unified Communications (UC) team has developed a process to report and intercept these calls, says Matthew Domnick, UC lead engineer.
What you should do
If you receive a suspicious call, do not provide any sensitive data such as your Social Security Number, date of birth, banking and financial account numbers, or password. Doing so could lead to identity theft and unauthorized access to your personal and work-related accounts.
Domnick said you should also report the call immediately to the NC State Help Desk at firstname.lastname@example.org or 919.515.4357 (HELP).
Once the call is reported, the UC team will determine if it is a phone scam. If it is, the phone number will be blocked from calling any NC State phone number. If the caller attempts to call again, the call will be routed to the campus voicemail system, and the caller will receive a message that the number has been blocked. The caller will also be provided instructions on how to unblock the number in the event of an error or misunderstanding.
“The UC team uses this process in extreme cases for known and proven attacks,” said Domnick. For annoying but legitimate sales or other menacing calls, he encourages campus users to:
- Add these phone numbers to the National Do Not Call Registry.
- Report harassing calls to the NC State Campus Police at 919.515.3000.