Ensure your mass emails are delivered correctly 

The Google Service Team (GST) continues to work with campus units to ensure that mass emails have a high deliverability rate and are sent to recipients’ inboxes instead of spam folders.

Numerous email marketing software are in use on campus, including Bronto, SendGrid, MailChimp, iModules, and Qualtrics. The GST has contacted many units to review these types of mailings, specifically the mail headers, to ensure mass mailings sent from an “ncsu.edu” address are authenticated from an “ncsu” account.

Beginning Dec. 15, if your email is not properly authenticated, it will go directly to the recipient’s spam folder

Here’s how you can help meet the Dec. 15 deadline and ensure your mass emails are delivered properly:

  • Take an inventory of external systems that send mail from an “@ncsu.edu” address.
  • From each of the systems you send mailings from or manage, send a test email to: email-delivery-testing@ncsu.edu.
  • Once you’ve sent the email, create a ServiceNow ticket by sending an email to oit_google@help.ncsu.edu.
    • Include the “Subject” line and “From” address used in the test email.  
    • Include any other information that you think would be helpful to know.

Google administrators will review the headers and other information in your ticket and will inform you of the results, including remediation, should that be required.

  • If you or someone in your department has already provided information to the GST, confirm that:
    • The GST did respond to your message.
    • You’ve taken the necessary remediation steps, if noted.  

If you need assistance, contact your local IT staff or the NC State Help Desk via the IT Service Portal or call 919.515.4357 (HELP).