ServiceNow Xanadu Upgrade Coming March 18

The Office of Information Technology will upgrade the ServiceNow platform to Xanadu on March 18. The platform will remain available during this time. 

Centralized AI Solutions

With the Xanadu upgrade, ServiceNow further centralizes access to AI solutions, serving as a hub for AI-driven functionalities. This integration enhances the platform’s capabilities in automating workflows and improving service delivery. Learn more about Xanadu’s AI capabilities. 

What to Expect During the Upgrade

The upgrade process is designed to be seamless, with no anticipated user disruptions. All existing services and functionalities will continue to operate as usual. If you have questions or need assistance during this transition, contact the ServiceNow team via the NC State IT Service Portal.