Campus Community,

I want to start by acknowledging how disruptive and challenging Tuesday was for our campus. The Office of Information Technology understands that our campus relies heavily on a stable network for everything from teaching and research to daily operations, and yesterday’s prolonged outage caused significant disruption to our normal routine.

What Happened

Our technical teams, in close collaboration with our third-party vendors, worked on site throughout the day to identify and resolve the root cause. Here is what we know:

• The outage was triggered by a device error, which led to a cascading failure across the network.
• This was not a cybersecurity issue. There was no malicious activity or unauthorized access to our systems.

Current Status and Next Steps

While services have been restored, we are still working internally and with the vendor to identify technical changes and update protocols to mitigate a future occurrence. Our engineers and vendors remain on high alert as we develop and implement identified changes.

Thank you for your patience and collaboration while we got back online.