Communication Technologies

Greg Sparks, Assistant Vice-Chancellor

Communication Technologies (ComTech) serves as the telephony, cable television, and network service provider for the NC State University community and is responsible for designing, maintaining, and supporting the campus voice, video, and data network infrastructures and all associated components.

Engineering & Construction is led by Ed Rogers, Director. Responsibilities include:

  • Planning, design, and construction of all physical layer infrastructure across campus
  • Design and construction of wireless infrastructure
  • Consulting with university departments to meet infrastructure and connectivity needs (including coordination with Facilities on-campus construction projects)
  • Design of network access (layer 2) implementations
  • Keeping accurate infrastructure records data and making that data available to the campus
  • Providing mechanisms for Centennial Campus partners to obtain needed communication and network services
  • Creation and maintenance of campus design standards related to communications infrastructure

Systems & Development is led by Josh Jury, Director. Responsibilities include the engineering and maintenance of a suite of unified communications services:

  • Network-related tool development for campus IT staff
  • Cisco IP telephony environment
  • CVM Nortel telephone switch
  • Campus voice mail system
  • PCR Customer Center, a self-service Web application to request campus phone services

The team is also charged with the development and testing of more advanced UC services including:

  • Automatic Call Distribution (ACD)
  • Presence
  • Voice Mobility
  • Virtual meeting spaces

Network Services is led by Greg James, Director. Responsibilities include:

  • Design, configuration, and maintenance of all campus networking equipment including routers, switches, wireless network, firewalls, VoIP, access to the Internet, VPN service, IP host registration, and DHCP/DNS services
  • Network Operations Center, staffed from 8 a.m. to 5 p.m. Monday through Friday, to service customer network problems.
  • Supports and maintains the campus telephony system by handling adds, moves, changes, and troubles
  • Campus voice mail support
  • Optical mark reading (OMR) services
  • Datacenter Management and operations – 24×7
  • Batch and EDI processing
  • Report archive and distribution