Communication Technologies (ComTech) serves as the telephony, cable television, and network service provider for the NC State University community. This unit, headed by Assistant Vice-Chancellor Greg Sparks, is responsible for designing, maintaining, and supporting the campus voice, video, and data network infrastructures and all associated components.
Team leader and director: Jason Proctor
Services provided by this team include:
- Planning, design, and construction of all physical layer infrastructure across campus
- Design and construction of wireless infrastructure
- Consulting with university departments to meet infrastructure and connectivity needs (including coordination with Facilities for on-campus construction projects)
- Design of network access (layer 2) implementations
- Keeping accurate infrastructure records data and making that data available to the campus
- Providing mechanisms for Centennial Campus partners to obtain needed communication and network services
- Creation and maintenance of campus design standards related to communications infrastructure
Team leader and director: Josh Jury
Services provided by this team include:
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Business Communication Systems (Unified Communications)
- UC Engineering and System Administration of the Cisco Unified Communications Manager Suite
- UC solutions, development, design, testing, and support
- Cisco IP telephony environment
- CVM Nortel telephone switch
- Campus voicemail system
- Automatic Call Distribution (ACD)
- Presence
- Voice Mobility
- Virtual meeting spaces
- 24/7 Support of enterprise real-time communications infrastructure
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Network Monitoring & Management Systems (Development)
- CiscoWorks
- NetDisco
- Nucleus
- Custom network-related tools for campus IT system administration tasks (patching, backup, and storage)
- Network, UC, and Business Tools DevOps
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Software Development (Software Development)
- iTRACS
- EPIC development
- ELM
- Sandbox
- Call Center App DevOps
- Infrastructure records management
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Business Management Systems (Business Operations)
- PCR 360 – ComTech Telecom and IT Billing Customer Center
- Reporting
- Documentation
- Training
Team leader and director: Greg James
Services provided by this team include:
- Design, configuration, and maintenance of all campus networking equipment including routers, switches, wireless network, firewalls, VoIP, access to the Internet, VPN service, IP host registration, and DHCP/DNS services
- Network Operations Center, staffed from 8 a.m. to 5 p.m. Monday through Friday, to service customer network problems.
- Supports and maintains the campus telephony system by handling adds, moves, changes, and troubles
- Campus voice mail support
- Optical mark reading (OMR) services
- Datacenter Management and operations – 24×7
- Batch and EDI processing
- Report archive and distribution