Communication Technologies

Communication Technologies (ComTech) serves as the telephony, cable television, and network service provider for the NC State University community. This unit, headed by Assistant Vice-Chancellor Greg Sparks, is responsible for designing, maintaining, and supporting the campus voice, video, and data network infrastructures and all associated components.

Team leader and director: Jason Proctor

Services provided by this team include:

  • Planning, design, and construction of all physical layer infrastructure across campus
  • Design and construction of wireless infrastructure
  • Consulting with university departments to meet infrastructure and connectivity needs (including coordination with Facilities for on-campus construction projects)
  • Design of network access (layer 2) implementations
  • Keeping accurate infrastructure records data and making that data available to the campus
  • Providing mechanisms for Centennial Campus partners to obtain needed communication and network services
  • Creation and maintenance of campus design standards related to communications infrastructure

Team leader and director: Josh Jury

Services provided by this team include:

    Business Communication Systems (Unified Communications)

  • UC Engineering and System Administration of the Cisco Unified Communications Manager Suite
  • UC solutions, development, design, testing, and support
  • Cisco IP telephony environment
  • CVM Nortel telephone switch
  • Campus voicemail system
  • Automatic Call Distribution (ACD)
  • Presence
  • Voice Mobility
  • Virtual meeting spaces
  • 24/7 Support of enterprise real-time communications infrastructure
    Network Monitoring & Management Systems (Development)

  • CiscoWorks
  • NetDisco
  • Nucleus
  • Custom network-related tools for campus IT system administration tasks (patching, backup, and storage)
  • Network, UC, and Business Tools DevOps
    Software Development (Software Development)

  • iTRACS
  • EPIC development
  • ELM
  • Sandbox
  • Call Center App DevOps
  • Infrastructure records management
    Business Management Systems (Business Operations)

  • PCR 360 – ComTech Telecom and IT Billing Customer Center
  • Reporting
  • Documentation
  • Training

Team leader and director: Greg James

Services provided by this team include:

  • Design, configuration, and maintenance of all campus networking equipment including routers, switches, wireless network, firewalls, VoIP, access to the Internet, VPN service, IP host registration, and DHCP/DNS services
  • Network Operations Center, staffed from 8 a.m. to 5 p.m. Monday through Friday, to service customer network problems.
  • Supports and maintains the campus telephony system by handling adds, moves, changes, and troubles
  • Campus voice mail support
  • Datacenter Management and operations – 24×7
  • Batch and EDI processing
  • Report archive and distribution