Systems & Development

The ComTech Systems & Development group is responsible for Business Communication Systems, Network Monitoring & Management Systems, and Business Management Systems.

Business Communications Systems are led by the UC Team, which is responsible for the Cisco Unified Communications Manager suite of products. This includes РUC Engineering and System Administration; UC solutions, design, and support; and for 24/7 Support of Enterprise RTC Infrastructure.

Network Monitoring & Management Systems are led by the Development Team, which is responsible for CiscoWorks, NetDisco, Nucleus, and Custom Tools. This includes – System Administration tasks (patching, backup, and storage); Network, UC, and Business Tools DevOps; and Call Center App DevOps.

Business Management Systems are led by the Business Operations Team, which is responsible for PCR 360, ELM, and Sandbox. This includes – Billing, Reporting, Documentation, and Training.