The ComTech Systems & Development group is responsible for Business Communication Systems, Network Monitoring & Management Systems, and Business Management Systems.
Business Communications Systems are led by the UC Team, which is responsible for the Cisco Unified Communications Manager suite of products. This includes – UC Engineering and System Administration; UC solutions, design, and support; and for 24/7 Support of Enterprise RTC Infrastructure.
Network Monitoring & Management Systems are led by the Development Team, which is responsible for CiscoWorks, NetDisco, Nucleus, and Custom Tools. This includes – System Administration tasks (patching, backup, and storage); Network, UC, and Business Tools DevOps; and Call Center App DevOps.
Business Management Systems are led by the Business Operations Team, which is responsible for PCR 360, ELM, and Sandbox. This includes – Billing, Reporting, Documentation, and Training.