Organizational Resilience Program Objective

Mission

The mission of the OIT Organizational Resilience Program is to ensure the following:

  • Minimal risk of major disruptions to critical university systems and processes.
  • Timely recovery of infrastructure and services in the event of a disruption.
  • Viable contingency plans for the university’s information technology environment.

Goal

The goal of Information Technology resiliency is to provide flexible, highly available IT services to the NC State community.

Charge

NC State will evaluate and develop a comprehensive Organizational Resilience Program that encompasses its Enterprise Resource Planning (ERP) and client server and mainframe environments. The program must address the needs of NC State in terms of people, process, and technology and provide the framework for the Business Continuity Plan (BCP).

NC State’s obligation to its major stakeholders requires the development and implementation an Information Technology Organizational Resilience Plan (ITORP) to ensure that the risk of major disruptions to critical university processes have been mitigated.

The ITORP will endeavor to support all mission critical services that may be impacted by the loss of central computing and communications. A critical component of the ITORP will be the development of viable individual resilience plans for critical university offices and services that will help ensure that the gap between the loss of IT services and recovery of normal business operations is minimized.

Scope (People, Process and Technology)

  • Ensure that all key personnel are identified and included in the procedural steps to recover the environment and applications required to support NC State. This would include the bridge to the BCP that will leverage the same people to recover critical business processes that need to be operational without the support of the information systems environment.
  • Evaluate the hardware, software and network environment that is the foundation of the ERP and client server environments.
  • Identify core applications that drive critical processes of the university.
  • Evaluate the current state of the application environment and its impact on the Disaster Recover Plan/Business Continuity Plan (DRP/BCP).
  • Evaluate the communication structure between information technology and university operations. Develop a DRP/BCP committee and set up the initial meeting. Evaluate the existing interaction among the units of the Office of Information Technology.
  • Update the existing Mainframe plan to include changes since the last plan was compiled, tested and implemented.
  • Link the revised mainframe environment plan to the ERP and client server plans to ensure full coverage of NC State’s infrastructure.
  • Evaluate the viability of enlisting a third party to support the ERP and client server aspects of the DRP.
  • Develop a plan that provides the least amount of time to resume information technology in a degraded state.