OIT Responsibilities

• Recommending suitable equipment for:
  • Access to the Internet
  • Remote access capability for critical applications
• Assisting with equipment setup, configuration and connectivity from alternate location (availability identified desktop application)
• Assisting with immediate business processing
• Restoring OIT services within a maximum of 30 calendar days.
  NOTE: If both OIT Data Centers are disabled, recovery may well exceed 30 calendar days.

Supported Unit (Customer) Responsibilities

• Notifying the NC State Help Desk of:
  • Additional applications to be placed in CITRIX
  • Employees requiring access to CITRIX
  • Immediate business processing needs
• Developing alternate business processes to use when information technology services are unavailable.
• Obtaining equipment suitable for:
  • Access to the Internet
  • Remote login capability to access critical applications
• Relocating to alternate work location (specified in unit’s Business Continuity Plan)