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OIT Responsibilities
- Recommending suitable equipment for:
- Access to the Internet
- Remote access capability for critical applications
- Assisting with equipment setup, configuration and connectivity from alternate location (availability identified desktop application)
- Assisting with immediate business processing
- Restoring OIT services within a maximum of 30 calendar days.
NOTE: If both OIT Data Centers are disabled, recovery may well exceed 30 calendar days.
Supported Unit (Customer) Responsibilities
- Notifying the NC State Help Desk of:
- Additional applications to be placed in CITRIX
- Employees requiring access to CITRIX
- Immediate business processing needs
- Developing alternate business processes to use when information technology services are unavailable.
- Obtaining equipment suitable for:
- Access to the Internet
- Remote login capability to access critical applications
- Relocating to alternate work location (specified in unit’s Business Continuity Plan)