WebEx FAQ

Contents

 

Which of the various WebEx or WolfMeeting accounts should I request?

There are three types of accounts:

  • Standard
    For customers who will host a few WebEx meetings per week on average.
    Standard accounts are $10 per month.
  • High usage
    For customers who will host more than one WebEx meeting per day on average or set up meetings in conference rooms and shared spaces.
    High usage accounts are $50  per month.
  • Departmental
    For departments that are planning to purchase accounts for at least 50% of their employees.
    Departmental accounts are $5 per employee account.

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How do I request a WebEx or WolfMeeting account?

A WolfMeeting account should be requested through the ComTech Telecom and IT Billing Customer Center (PCR360 application).  This is the system used to request ComTech services (e.g., new phone line, data line). The Departmental Coordinator Search tool will assist you in finding the person in your department who can place your order.
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How will I be billed for the WebEx or WolfMeeting service?

WebEx charges will be billed monthly on your phone bill.
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Do I need a WebEx or WolfMeeting account to participate in a meeting?

No, you do not need a WebEx or WolfMeeting account to participate in a meeting. However, you must have an account to schedule and initiate a WebEx meeting.
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Which operating systems are supported for WebEx or WolfMeeting?

The following operating systems are supported by WebEx:
Windows Vista (32-bit/64-bit)
Windows 7 (32-bit/64-bit)
Windows 8 (32-bit/64-bit)
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
Mac OS X 10.8 Mountain Lion
Apple iPhone or iPad: Apple iOS 6.0 and later
Android 2.1 and later
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Will my webcam work with WebEx or WolfMeeting?

Any video camera or webcam that connects to either a USB or parallel port on your computer should work with WebEx or WolfMeeting.
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Why is WebEx or WolfMeeting not able to detect my webcam?

If you are having trouble with your webcam, make sure you are NOT running Skype or any other video or webcam software that may take or have control of your webcam.
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Can I prevent a participant’s name from being announced when they enter or exit a meeting?

Yes, there are three announcement options. A beep, the participant’s name, or nothing.
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While I’m giving a presentation, can I mute participants?

Yes, you can mute all participants.
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Can I record a meeting?

The meeting host can record the WebEx meeting.
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How do I retrieve, share or save a recorded meeting?

At the end of your meeting, WebEx will ask the host about sharing the recording with all of the meeting participants.  The host can choose to share it then or later.
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Can I handle an international call in my WebEx meeting?

Calling In
Using the phone number and meeting number in the invitation, a participant can call in to the meeting from an international phone number.

Calling out
Instead of directly calling an international number from the WebEx meeting, you must:

  1. Call that number from your desk phone.
  2. Call your desk phone from the meeting.
  3. “Join” the two calls.

NOTE: The outgoing international call will be billed to your department.
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