WebEx FAQ

Contents

 

I see there are several different WebEx/WolfMeeting accounts to choose from.  Which type of account should I request?

There are 3 types of accounts:
Most accounts will fall under the Standard category.  The standard account is for customers who will host a few WebEx meetings per week on average.  Standard accounts are $10 per month.

High usage accounts are for customers who will host more than one WebEx meeting per day on average or set up meetings in conference rooms and shared spaces.  High usage accounts are $50  per month.

Departmental accounts can be requested for departments that are planning to purchase accounts for the majority (at least 50%) of their employees.  These accounts are billed at $5 per account.
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How do I request a WebEx/WolfMeeting account?

WolfMeeting accounts should be requested through the ComTech Telecom and IT Billing Customer Center (PCR360 application).  This is the system used to request ComTech services (new phone lines, data lines, etc).  The Departmental Coordinator Search tool will assist you in finding the person in your department who can place these orders.
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How will I be billed for the WebEx/WolfMeeting service?

WebEx charges will be billed monthly and will appear on your monthly phone bill.
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Do I have to have a WebEx/WolfMeeting account to participate in a meeting?

No, you do not have to have a WebEx/WolfMeeting account to participate in a meeting.  You must, however, have an account to schedule and initiate WebEx meetings.
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Which operating systems are supported for WebEx/WolfMeeting?

The following operating systems are supported by WebEx:
Windows Vista (32-bit/64-bit)
Windows 7 (32-bit/64-bit)
Windows 8 (32-bit/64-bit)
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
Mac OS X 10.8 Mountain Lion
Apple iPhone or iPad: Apple iOS 6.0 and later
Android 2.1 and later
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Will my webcam work with WebEx/WolfMeeting?

Any video camera or webcam that connects to either a USB or parallel port on your computer should work with WebEx/WolfMeeting.
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Why is WebEx/WolfMeeting not able to detect my webcam?

If you are having trouble with your webcam make sure you are NOT running Skype or any other video or webcam software that may take or have control of your webcam.
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Can I turn off a participants name from being announced when they enter or exit a meeting?

Yes, you have three indicator options for this. A beep, the participant’s name, or nothing.
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While I’m doing a presentation, can I mute participants?

Yes, you can mute all participants.
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Can I record a meeting?

The meeting host can record the WebEx meeting.
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I recorded my meeting.  How do I retrieve/share/save it?

At the end of your meeting, WebEx will ask the host if they wish to share the recording with all of the meeting participants.  The host can choose to do it then or not share it at that time and share it later.
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Can I make International calls from my WebEx meeting?

Meeting participants with International phone numbers can call into WebEx meetings using the phone number and meeting number in the invitation.  You cannot, however, make a direct call from the WebEx meeting to an International number.  If you wish to call an International number from your meeting, you must first call the number from your desk phone then call your desk phone from the meeting and ‘join’ the two calls.  Please note that International rates will be billed to your department.
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