UCCX/Finesse Training Resources

Call Center FAQ

Access and Export a Call Recording

Enable Remind Me Notifications in Firefox & Chrome Browsers

Finesse Agent Desktop v12.0 Tutorial Document

Finesse Supervisor Desktop v12.0 Tutorial Document

Tutorial Videos

Finesse Agent Desktop Features and Functionality Comparison v11 to v12

 

Finesse Supervisor Desktop Features and Functionality Comparison v11 to v12