Cisco Jabber

 Overview of Cisco Jabber

Cisco Jabber offers secure collaboration with campus contacts and is available for use on PC or Mac, as well as mobile devices such as Android, iPhone/iPod, and iPad. You can use Cisco Jabber as a chat client-only, or enable the additional Jabber Softphone feature to use your computer as a phone, without the need of a physical desk phone.

Cisco Jabber brings together all of the following features:

Instant Messaging – Chat with campus contacts.

Persistent Chat Rooms – Keep a running tab on topics and conversations.

Presence – Display your presence or any custom status. On the go? Now you can share your Location! (This feature is disabled by default.)

Alert when Available – Receive alerts when a contact becomes available.

Phone Integration –

  • You may use Jabber as a phone, or
  • Jabber can remote control your desk phone (requires Cisco Jabber Softphone. Please read the Jabber FAQs for more information).

Voicemail – Listen to and Manage your voice messages.

File Transfer – Transfer files via FTP to other Cisco Jabber users.

Audio and Video Conferencing – With integration to WebEx, use Jabber to launch or join a WebEx meeting.

Telepresence Soft Client – Use Jabber to call other telepresence devices or a multipoint video bridge.

Screen Share and Screen Control – Share your screen or your mouse with other Cisco Jabber users.

Best of all, it’s completely FREE!

Note: Requires VoIP Service. Not available for Analog service lines.

Implementing Cisco Jabber

  1. Click here to enable the service. The page will open in a new tab.
      • Click the Jabber Chat Services – Multiplatform option to enable ONLY the chat client.
      • Click the Jabber Chat Services – Multiplatform option AND the Jabber Softphone option to enable BOTH Chat and Softphone features.
        • You must enable the service for EACH of the devices you wish to use Cisco Jabber Softphone.
  2. Once you have enabled the service(s), close the tab.
  3. Download the software (or install the App) for each device:
      • Note: Please read the Cisco Jabber device requirements – Jabber FAQs – before downloading.
    1. Download the Windows Installer File 
    2. Download the Mac Installer File
    3. Cisco Jabber for Android App
    4. Cisco Jabber for iPhone/iPod App
    5. Cisco Jabber for iPad App
  4. Refer to the Installation and Setup Guide for Cisco Jabber for your specific device (click the Training and Resources link below).
  5. Upload a Profile Picture – Faculty / Staff Accounts or Service / Generic Accounts.

Training and Resources – Online tutorials, Quick Reference Guides, User Manuals, and FAQs.