Cisco Jabber FAQ

Contents

 

Is there a cost associated with using Cisco Jabber?
There is no charge for using Cisco Jabber.  It is a service included with your current telephony fees.
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What is a Cisco Jabber softphone?
Jabber softphone is simply an additional feature to the Cisco Jabber service. Using the softphone feature, you can use your computer to place and receive calls directly from your computer with no need for a physical desk phone. The softphone feature is available on PC, Mac, and mobile devices. The Cisco Jabber chat client must be enabled before you can enable the softphone feature, and once both are enabled, you simply download and install the software on your device(s).
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How do I get Cisco Jabber?
You can enable Cisco Jabber by visiting the Cisco Jabber page and reviewing the Implementing Cisco Jabber section.
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How do I install the Cisco Jabber client?
The Jabber client is available for Mac and Windows. To download the client, please click on the download link for your specific device on this page.
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Can I install the Cisco Jabber client on my mobile device?
Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device.
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What are the device requirements for the Cisco Jabber client?
The Cisco Jabber client is available for:
PC – Microsoft  Windows 7; 8.x, and 10 (desktop mode)
Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later)
iPhone and iPad – iOS 9 and above, and watchOS 2
iPhone 4, 4s, 5, 5c, 5s, or fifth generation iPod Touch. (video not supported on iPhone 4)
Android – Android Operating System 4.1.2 or later
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galaxy Note 2
Samsung Galaxy S4
Google Nexus 5
Sony Xperia Z1
Sony Xperia ZR/A
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How do I log in to the Cisco Jabber client?
To log in to Cisco Jabber, use your Unity ID and password.
If not already configured, use the following connection settings:
Server type: Cisco IM & Presence
Server Information: net80cupp.comtech.ncsu.edu
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I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?
Yes! Use the following settings to set your IM account up within other clients:
Domain: comtech.ncsu.edu
Connect Server: net80cupp.comtech.ncsu.edu
Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides.
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Can I use Cisco Jabber when I’m not on campus?
Yes, but in order to have full functionality, you must use the VPN client. Download Cisco AnyConnect from the App Store and stay connected to the University Phone system from any WiFi or carrier network.
VPN for Windows instructions
VPN for Mac instructions
VPN for Android instructions
VPN for iPhone and iPad instructions
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What kind of Presence information is available in the Cisco Jabber client?
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting.
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Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can create up to three custom status messages for each availability status.
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Can I forward a voicemail message using the Cisco Jabber client?
Voicemail messages cannot be forwarded from the Cisco Jabber client.
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Can I create chat rooms for my department or group?
At this time, Jabber customers are able to add multiple people to conversations. To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service. Persistent chat rooms for departments or groups will be available in the Fall.
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Are persistent chat rooms available?
Persistent chat rooms are now available in the Cisco Jabber. Check out Persistent Chat Rooms.
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