ComTech Service Rates

IMPORTANT: The online version of this Services Rates table is regularly maintained and kept up to date. As a result, printed versions of this Services Rates table can be potentially outdated when you wish to use it. When in doubt, please always refer to this online version for the most recent information.

NOTE: Equipment costs are not included in this table.

NOTE: There are never charges ComTech to remove or deactivate a service; however, there may be pass-through charges from any agreements you signed with a third-party provider.

 

Automated Call Distribution

ACD is the concept of efficiently handling call handling and call volume for a Call Center using UCCX. Additionally, small departments can route their incoming calls without investing in software by using Call Handlers and/or Hunt Pilots.

Call Handlers

or

Hunt Pilots

Design / Program / Configure Change / Update / Modify Monthly Charges
$50 per hour $50 per hour $0
 

UCCX

Design / Program / Configure Change / Update / Modify Monthly Charges
$65 per hour $65 per hour $76.50 per simultaneous agent without call recording.

$90 per simultaneous agent with call recording.

cable

Cable TV Service

Academic and Administrative Television Service

HDTV Activation Installation Add a Service Move a Service Change a Service Upgrade a Service Monthly Charges
The $1500 setup fee is for each department per building. Additional CATV jack activation for the same building will be provided at no additional charge. $1500 setup fee N/A $60
*$50 per hour installation labor and cost of materials
*Additional charges may apply for installing new telecom outlets or outlet upgrades to add CATV coax cable.
construction

Construction Services

This includes Adding and Moving faceplates, as well as Wireless Access Points. All requests for Construction Services will begin with a consultation meeting with the customer. Then, an estimate of charges will be created and must be approved before any work begins.

data

Data Activation

This includes activation of wall ports for either Computer use or VoIP phone lines. Computers only require a non–powered connection (non-PoE), while VoIP lines require a powered connection (PoE).

Data Line for Computers Add a Service Move a Service Change a Service Upgrade a Service Monthly Charges
Non-powered port. Does not include the charges for Network Connection.

 

$100 port activation fee N/A $0
*$50 per hour installation labor or cost of materials *$50 per hour installation labor or cost of materials *$50 per hour installation labor and cost of materials *$50 per hour installation labor and cost of materials
Data Line for VoIP Phones Add a Service Move a Service Change a Service Upgrade a Service Monthly Charges
 

Powered port. Does not include the charges for VoIP service. Please note on your request if your PoE port is 802.3af – 15W or 802.3af – 30W. Additional cost for hardware if you choose an UltraPoE (60W+ midspan power). Contact Customer Service at 57009, option 3, with questions.

$100 port activation fee $100 port activation fee N/A $0
*$50 per hour installation labor or cost of materials *$50 per hour installation labor or cost of materials *$50 per hour installation labor or cost of materials N/A
*Additional charges apply when a Service Tech is required to attend.
remote

Remote Site Connection

For most customers, Time Warner Cable Internet service or AT&T DSL service is sufficient. However, a Metro E-circuit may be the answer for customers who need a higher bandwidth or bi-directional connection.

Time Warner/AT&T

or

Metro E-circuit

 

 

Add a Service Monthly Charges
Half of the switch and firewall cost is paid upfront. 15% admin overhead
Other hardware costs are amortized over 5 years and included in the monthly bill.

 

Time Warner/AT&T monthly charge
third

Third-Party SIP Device Integration and Support

ComTech manages and supports an enterprise-level communications platform that provides real-time communications to the university. While we allow for third-party devices to be connected to our systems, to maintain our level of service, we require the devices to be specified and provided by ComTech. Custom solutions are allowed but will need to be evaluated before connection.

ClearOne VH20, BiAmp AudiaFlex-CM, or BiAmp Tesira Forte

 

Device Licensing

 

Evaluation Testing and Integration Annual Support
$132 per device, one-time fee

 

$0 $50 per hour $0
 

All Other Third-Party SIP Devices Provided by Customer

Device Licensing

 

Evaluation Testing and Integration Annual Charges
$132 per device, one-time fee

 

$0 $2500 $1500
VoIP

VoIP Services

The University’s standard phone service is Cisco VoIP (Voice over Internet Protocol). VoIP technology allows for telephone connection via the Internet and allows for many advanced features and functionality. All VoIP phone lines come equipped with Voicemail and Long Distance calling functionality. If you do not wish to have Voicemail or Long Distance, please indicate on the Order Details page when completing your order in PCR Customer Center.

VoIP Lines Add a Service Move a Service Change a Service Upgrade a Service Monthly Charges
 

There is a minimum $50 labor charge to add or move a phone to a new location when a Service Tech is dispatched. 

 

 

 

 

$50 setup fee – 1st phone $50 setup fee – 1st move $50 service charge – 1st phone Cost of the device (VoIP phone) $8 per line
$25 setup fee – each additional move $25 setup fee – each additional move $25 service charge – each additional change N/A $.35 per minute for domestic long-distance via AT&T
$9.75 AT&T E911 update fee (per work order/bldg) $9.75 AT&T E911 update fee (per work order/bldg) If you are moving AND changing a service, please add the following charges:

$9.75 AT&T E911 update fee (per work order/bldg)

*$50 per hour installation labor and cost of materials

*$100 port activation fee

N/A For International rates, contact the Billing Office
$25 Voicemail setup fee N/A N/A
*$50 per hour installation labor (1-hour minimum) *$50 per hour installation labor and cost of materials N/A
*$100 port activation fee *$100 port activation fee N/A
Long Distance Authorization Code Add a Service Move a Service Change a Service Upgrade a Service  Monthly Charges
There is no charge to provide this service. All charges are pass-through from Windstream. N/A N/A N/A N/A $.07 per minute for domestic long-distance via AT&T
For International rates, contact the Billing office
*Additional charges apply when a Service Tech is required to attend, or port requires activation.
Webex

Webex Conferencing

Cisco Webx includes multiple platforms that combine audio, video, and web conferencing in one cost-effective application.
Includes meetings, events, training, support, and Teams.

Cisco Webex

 

Add a Service Move a Service Change a Service Upgrade a Service Monthly Charges
$25 activation fee N/A N/A N/A $5