Cisco Jabber FAQ



Is there a cost associated with using Cisco Jabber?
There is no charge for using Cisco Jabber.  It is a service included with your current telephony fees.
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What is the difference between Softphone mode and Desk phone mode?

The Softphone mode is simply an additional feature of the Cisco Jabber service. Using the softphone feature, you can use your computer to place and receive calls and video calls directly from your computer with no need for a physical desk phone. The softphone feature is available on PC, Mac, and mobile devices.

The Desk phone mode allows you to ‘control’ your desk phone. You can use the Click to Dial feature to call someone and your desk phone will ring. You can then pick up the handset to begin the conversation.

Note: If you are requesting a softphone to make calls from your PC/Mac or mobile device, select Jabber Chat Services and/or Jabber softphone on the Self-Service page.
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How do I get Cisco Jabber?
You can enable Cisco Jabber by visiting the Cisco Jabber page and reviewing the Implementing Cisco Jabber section. Once you’ve enabled the service you can download and install the client.
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How do I install the Cisco Jabber client?
The Jabber client is available for Mac and Windows. Once you have enabled the service (see above) and downloaded the client. Click on the download link for your specific device on the Cisco Jabber page.

Note: If you are on a managed desktop, ask your LAN tech to add your PC to the respected AD group for Cisco Jabber.
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Can I install the Cisco Jabber client on my mobile device?
Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device.
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What are the device requirements for the Cisco Jabber client?
The Cisco Jabber client is available for:
PC – Microsoft  Windows 7; 8.x, and 10 (desktop mode)
Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later)
iPhone and iPad – iOS 9 and above, and watchOS 2
iPhone 4, 4s, 5, 5c, 5s, or fifth-generation iPod Touch. (video not supported on iPhone 4)
Android – Android Operating System 4.1.2 or later
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galaxy Note 2
Samsung Galaxy S4
Google Nexus 5
Sony Xperia Z1
Sony Xperia ZR/A
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How do I log in to the Cisco Jabber client?
To login to Cisco Jabber, use your Unity and your password.
If not already configured, use the following connection settings:
Server type: Cisco IM & Presence
Server Information:
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Why am I getting an error when I log into Cisco Jabber?

  • Confirm you have logged in with your UnityID followed by
  • If you receive a Cannot communicate with the server error ensure your device is connected to the internet and try again.
  • If the error persists, click the Reset Jabber link on the login page to fully reset the application and then try again.

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I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?
Yes! Use the following settings to set your IM account up within other clients:
Connect Server:
Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides.
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Can I use Cisco Jabber when I’m not on campus?
Yes, you can use any of the Cisco Jabber clients from anywhere without the need of a VPN client.
VPN for Windows instructions
VPN for Mac instructions
VPN for Linux instructions
VPN for Android instructions
VPN for iPhone and iPad instructions

Note: While a VPN connection is not required to make phone calls from Cisco Jabber while off-campus, some users might require a VPN connection to access other campus resources. In this case, ensure the device is connected to the internet and then log in using your Unity and your password. VPN information and instructions

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What kind of Presence information is available in the Cisco Jabber client?
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting.
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Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can create up to three custom status messages for each availability status.
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Can I forward a voicemail message using the Cisco Jabber client?
Voicemail messages cannot be forwarded from the Cisco Jabber client.
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Can I create chat rooms for my department or group?
At this time, Jabber customers are able to add multiple people to conversations. To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service. Persistent chat rooms for departments or groups will be available in the Fall.
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Are persistent chat rooms available?
Persistent chat rooms are now available in the Cisco Jabber. Check out Persistent Chat Rooms.
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I’m having a problem making video calls with Cisco Jabber.

Ensure your video camera or webcam is connected and enabled.
Check within Jabber whether the video camera is working by clicking the Gear icon in the Jabber window, then click File > Options. Select Video. You should see yourself in the window. If you don’t, verify the hardware drivers are loaded and operational on your device.
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