ComTech Telecom and IT Billing Customer Center Training Resources

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Quick Start and User Guides

PCR Customer Center Quick Start Guide

PCR Customer Center User Guide (pdf)

General Info and Navigation

Access and Department Management

ComTech Coordinator Search Tool

ComTech Service Rates

Favorites List

System Alerts, News, and Notifications

Set Gmail as Default Email Client to Open Mailto Links

Billing 

Billing

Business Communications Services Audit

Call Details Records

Reports

Shopping

Cancel a Service Request

Long Distance Authorization Codes

Order a Replacement Phone

Shop for Equipment

Shop for Services

Shopping Cart & Checkout

Track Your Request

Managing Existing Services

Disconnect an Active Service

Large Moves

Miscellaneous Changes

Move a Service to a New Location

Reassign a Service to a New User

View Your Existing Services