Automated Call Distribution
ACD is the concept of efficiently handling call handling and call volume for a Call Center using UCCX. Additionally, small departments can route their incoming calls without investing in software by using Call Handlers and/or Hunt Pilots.
|
Call Handlers
or
Hunt Pilots |
Design / Program / Configure |
Change / Update / Modify |
Monthly Charges |
$50 per hour |
$50 per hour |
$0 |
UCCX |
Design / Program / Configure |
Change / Update / Modify |
Monthly Charges |
$65 per hour |
$65 per hour |
$76.50 per simultaneous agent without call recording.
$90 per simultaneous agent with call recording. |
construction |
Construction Services
This includes Adding and Moving faceplates, as well as Wireless Access Points. All requests for Construction Services will begin with a consultation meeting with the customer. Then, an estimate of charges will be created and must be approved before any work begins.
|
data |
Data Activation
This includes activation of wall ports for either Computer use or VoIP phone lines. Computers only require a non–powered connection (non-PoE), while VoIP lines require a powered connection (PoE). |
Data Line for Computers |
Add a Service |
Move a Service |
Monthly Charges |
Non-powered port. Does not include the charges for Network Connection.
|
$100 port activation fee |
|
$0 |
*$50 per hour installation labor or cost of materials,
if applicable |
*$50 per hour installation labor or cost of materials,
if applicable |
|
Data Line for VoIP Phones |
Add a Service |
Move a Service |
Monthly Charges |
Powered port. Does not include the charges for VoIP service. Please note on your request if your PoE port is 802.3af – 15W or 802.3af – 30W. Additional cost for hardware if you choose an UltraPoE (60W+ midspan power). Contact Customer Service at 57009, option 3, with questions. |
$100 port activation fee |
$0 |
$0 |
*$50 per hour installation labor or cost of materials,
if applicable |
*$50 per hour installation labor or cost of materials,
if applicable |
|
*Additional charges apply when a Service Tech is required to attend. |
remote |
Remote Site Connection
For most customers, Time Warner Cable Internet service or AT&T DSL service is sufficient. However, a Metro E-circuit may be the answer for customers who need a higher bandwidth or bi-directional connection. |
Time Warner/AT&T
or
Metro E-circuit
|
Add a Service |
Monthly Charges |
Half of the switch and firewall cost is paid upfront. |
15% admin overhead |
Other hardware costs are amortized over 5 years and included in the monthly bill.
|
Time Warner/AT&T monthly charge |
third |
Third-Party SIP Device Integration and Support
ComTech manages and supports an enterprise-level communications platform that provides real-time communications to the university. While we allow for third-party devices to be connected to our systems, to maintain our level of service, we require the devices to be specified and provided by ComTech. Custom solutions are allowed but will need to be evaluated before connection. |
ClearOne VH20, BiAmp AudiaFlex-CM, or BiAmp Tesira Forte
|
Device Licensing
|
Evaluation |
Testing and Integration |
Annual Support |
$132 per device, one-time fee
|
$0 |
$50 per hour |
$0 |
All Other Third-Party SIP Devices Provided by Customer |
Device Licensing
|
Evaluation |
Testing and Integration |
Annual Charges |
$132 per device, one-time fee
|
$0 |
$2500 |
$1500 |
VoIP |
VoIP Services
The University’s standard phone service is Cisco VoIP (Voice over Internet Protocol). VoIP technology allows for telephone connection via the Internet and allows for many advanced features and functionality. All VoIP phone lines come equipped with Voicemail and Long Distance calling functionality. If you do not wish to have Voicemail or Long Distance, please indicate on the Order Details page when completing your order in PCR Customer Center. |
VoIP Lines |
Add a Service |
Move a Service |
Change a Service |
Upgrade a Service |
Monthly Charges |
There is a minimum $50 labor charge to add or move a phone to a new location when a Service Tech is dispatched.
|
$50 setup fee – 1st phone |
$50 setup fee – 1st move |
$50 service charge – 1st phone |
Cost of the device (VoIP phone) |
$8 per line |
$25 setup fee – each additional move |
$25 setup fee – each additional move |
$25 service charge – each additional change |
N/A |
$.035 per minute for domestic long-distance via AT&T |
N/A |
N/A |
If you are moving AND changing a service, please add the following charges:
*$50 per hour installation labor and cost of materials
*$100 port activation fee |
N/A |
For International rates, contact the Billing Office |
$25 Voicemail setup fee |
N/A |
N/A |
|
*$50 per hour installation labor (1-hour minimum) |
*$50 per hour installation labor and cost of materials |
N/A |
|
*$100 port activation fee |
*$100 port activation fee |
N/A |
|
Long Distance Authorization Code |
Add a Service |
Move a Service |
Change a Service |
Upgrade a Service |
Monthly Charges |
There is no charge to provide this service. All charges are pass-through from Windstream. |
N/A |
N/A |
N/A |
N/A |
$.035 per minute for domestic long-distance via AT&T |
|
|
|
|
For International rates, contact the Billing office |
*Additional charges apply when a Service Tech is required to attend, or port requires activation. |
Webex |
Webex Conferencing
Cisco Webx includes multiple platforms that combine audio, video, and web conferencing in one cost-effective application.
Includes meetings, events, training, support, and Teams. |
Cisco Webex
|
Add a Service |
Move a Service |
Change a Service |
Upgrade a Service |
Monthly Charges |
$25 activation fee |
N/A |
N/A |
N/A |
$5 |
|