Voicemail Archiving

The campus voicemail system does not archive voicemail. However, you can choose to access your voicemail messages via email. If you do so, the NC State Central Email Archiving and Retention service will archive your voicemail.

Note: No one, including administrative personnel, is allowed to alter or remove your voicemail messages until the retention period ends.

How Voicemail Archiving Happens

Your voicemail messages will go into the email archive ONLY if you do one or both of the following:

  • Set up Unified Messaging to send all of your voicemail messages as an attachment to your campus email account.
  • Use ANY email client to forward a voicemail as an attachment through the campus mail relays.

How to Prevent Voicemail Archiving

The voicemail messages you send as email attachments will not be archived as long as you do not use campus email relays.

 Effective Thursday, October 10, 2013, ComTech implemented a 30-day retention policy on the university’s voicemail system.

If you need to save a specific voicemail message longer than 30 days, you have the following options:

Save the voicemail message – For more information, please see the Manage Voicemail via Web Inbox and Manage Voicemail via Phone articles.