ServiceNow is an IT Service Management platform used to organize and streamline a number of IT processes and services for campus. ServiceNow provides support for Incident and Request Management, campus Knowledge bases, Change Management, and a number of supplementary security and risk assessment tools.
ServiceNow is also the interface for the NC State IT Service Portal, which includes access to end-user request and incident information, knowledge articles, status of services, outage and announcements, and campus IT system tools.
View the Portal at help.ncsu.eduGetting Started with ServiceNow
If you’re looking for general information about the ServiceNow platform and what it can provide, or need help with licensing, please email servicenow@help.ncsu.edu.
ServiceNow Platform Basics
NC State is currently running the “Rome” version of ServiceNow. You can find excellent documentation from ServiceNow on each version of the platform: https://docs.servicenow.com/.
Below are video tutorials on some basic ServiceNow features and functionality:
- Getting Started with the User Interface
- Getting Started with the Application Navigator (left-side list and search)
- Getting Started with Lists (table listing of records)
- Getting Started with Forms (individual records)
- Getting Started with Reports
- Agent Workspace Overview
- Locating ServiceNow Resources
Campus ServiceNow Training
Training is available for classes listed below:
- Working in the Platform
- Watch recorded class on YouTube
- Getting Smart With Knowledge
- Watch recorded class on YouTube
LinkedIn Learning
Campus has a license for LinkedIn Learning, which has numerous ServiceNow courses available. While some are quite long, they offer a nice cross-section of training on common tasks and tools, and perspectives at various skill levels. Start with “Learning ServiceNow.”
Development in ServiceNow
If you’re interested in exploring the ServiceNow features and functionality, you may want to consider playing in our Sandbox environment. Use the portal to learn more and request access to the environment.
If you’re interested in doing development in ServiceNow there are several steps to complete prior to being granted the required access. Please read more about these requirements in the portal.