ServiceNow

ServiceNow is an IT Service Management platform used to organize and streamline a number of IT processes and services for campus. ServiceNow provides support for Incident and Request Management, campus Knowledge bases, Change Management, and a number of supplementary security and risk assessment tools.

ServiceNow is also the interface for the NC State IT Service Portal, which includes access to end-user request and incident information, knowledge articles, status of services, outage and announcements, and campus IT system tools.

View the Portal at help.ncsu.edu

Getting Started with ServiceNow

If you’re looking for general information about the ServiceNow platform and what it can provide, or need help with licensing, please email servicenow@help.ncsu.edu.

ServiceNow Platform Basics

NC State is currently running the “Paris” version of ServiceNow. You can find excellent documentation from ServiceNow on each version of the platform: https://docs.servicenow.com/.

Below are video tutorials on some basic ServiceNow features and functionality:

ServiceNow Training

Training is available for classes listed below:

Development in ServiceNow

If you’re interested in exploring the ServiceNow features and functionality, you may want to consider playing in our Sandbox environment. Use the portal to learn more and request access to the environment.

If you’re interested in doing development in ServiceNow you must first complete the ServiceNow Fundamentals course offered through ServiceNow and pass the associated Certified System Administrator¬†exam.
When preparing for this or other ServiceNow exams, you may find helpful study resources by searching ‘ServiceNow’ on the Quizlet site.