ServiceNow is an IT Service Management platform used to organize and streamline a number of IT processes and services for campus. ServiceNow provides support for Incident and Request Management, campus Knowledge bases, Change Management, and a number of supplementary security and risk assessment tools.View the Portal at help.ncsu.edu
Getting Started with ServiceNow
If you’re looking for general information about the ServiceNow platform and what it can provide, or need help with licensing, please email firstname.lastname@example.org.
ServiceNow Platform Basics
NC State is currently running the “New York” version of ServiceNow. You can find excellent documentation from ServiceNow on each version of the platform: https://docs.servicenow.com/.
Below are video tutorials on some basic ServiceNow features and functionality:
- Getting Started with the User Interface
- Getting Started with the Application Navigator (left-side list and search)
- Getting Started with Lists (table listing of records)
- Getting Started with Forms (individual records)
- Getting Started with Reports
- Locating ServiceNow Resources
- All ServiceNow New York tutorials
Development in ServiceNow
If you’re interested in exploring the ServiceNow features and functionality, you may want to consider playing in our Sandbox environment. Use the portal to learn more and request access to the environment.
If you’re interested in doing development in ServiceNow you must first complete the ServiceNow Fundamentals course offered through ServiceNow and pass the associated Certified System Administrator exam.