ITSAC – Infrastructure Subcommittee (ITSAC-I)

ITSAC-Infrastructure Charter

Approved Dec 17, 2014

Focus

The Infrastructure Subcommittee is focused on acting as a steering committee for IT infrastructure issues with a charge to:

  • Make policy and operational recommendations to the Information Technology Strategic Advisory Committee (ITSAC) and technical and technology recommendations to the Campus IT Directors (CITD) Committee.
  • Develop, recommend and evaluate policy that covers projects and directions for development, support, management, and maintenance of the NC State IT Infrastructure.
  • Create task forces or advisory groups to investigate and develop recommendations for university-wide IT infrastructure initiatives, when appropriate or necessary.

View the operational pages for this subcommittee: Team, Meetings, Documents.

Scope

The Infrastructure Subcommittee is charged with considering the following topics:

  • Core Infrastructure.  Defined as those technologies that are foundational for most other services provided on campus, generally below the OS layer.  This includes but is not limited to Data Center Facilities, Networking, Storage, and Virtualization technologies.
  • Infrastructure Services.  Defined as those technologies that are available so that other systems can be built upon them. This includes but is not limited to Directory Services, Databases, and Web services.
  • Infrastructure Efficiency Processes.  Defined as those policies, business processes, and/or standards that are made to increase the overall efficacy of the infrastructure and defer costs from duplication of or conflict between services.  This includes but is not limited to areas of purchasing standards and guidelines for infrastructure equipment (servers, networking hardware, and server facility equipment) and recommendations for service consolidation.

Within the scope of each topic the committee will also coordinate subgroups, refine the structure as needed, provide recommendations and establish boundaries

In-Scope Issues

For topic areas within the scope of the subcommittee, issues which should be brought to the ITSAC-I subcommittee include:

  • Strategic issues of resource allocation and enterprise project prioritization
  • Projects or service changes which impact staffing resources from multiple units/groups
  • New services or service changes with cost implications for campus units
  • Decisions or issues that will impact business practices on campus
  • Infrastructure decisions or issues that are destined for CITD or ITSAC

Membership

The Infrastructure Subcommittee is comprised of:

  • 2  representatives of OIT’s Infrastructure, Systems and Operations unit, appointed by OIT leadership
  • 1 representative of OIT’s Shared Services unit, appointed by OIT leadership
  • The chairs of the subcommittee’s subgroups . The subgroup’s chair may delegate this responsibility to a permanent alternate representative from the working group with approval of ITSAC-I. An ITSAC-I member may serve as an appointed representative and a subgroup chair simultaneously.
  • 1 DELTA representative
  • 1 Libraries representative
  • 3 CITD representatives, drawn from academic college-level units

Members will serve two-year terms, beginning on October 1 of each year. If a member is replaced during their term, the replacement will serve out the remainder of the term.

This subcommittee has subgroups, whose membership is described in the Subgroups section.

All members recommended to serve on this subcommittee will be approved by the Vice Chancellor for Information Technology (VCIT).

Structure

Chair – This subcommittee, and each of its working groups, will elect a chair from within its membership. The chair is responsible for organizing and leading the committee and for representing the committee to the ITSAC and other committees as necessary and appropriate.

Chair-elect – This subcommittee will elect a chair-elect who will be responsible for assisting the chair and will lead or represent the committee in the chair’s absence.  The chair-elect will succeed the chair at the end of the chair’s term.

Secretary – This subcommittee, and each of its working groups, will elect a secretary from within its membership, if a dedicated scribe is not provided. The secretary is responsible for the administration of the committee to include ensuring that minutes of committee meetings are taken and published.

The chair, chair-elect, secretary, and the membership of the working groups will be approved annually in October by the Infrastructure Subcommittee.

This subcommittee has subgroups, whose structure is described in the Subgroups section.

Administration

Meeting Frequency

The Infrastructure Subcommittee will meet at least bimonthly.

Administrative Procedures

The Infrastructure Subcommittee will adhere to the Administrative Procedures for IT Governance.

Subgroups

Any new subgroups created must be named using the Governance Entity Definitions for subgroups.

The Infrastructure Subcommittee has the following subgroups:

 

  • Data Center Facilities Working Group (DCFWG). DCFWG is responsible for identifying campus needs and setting direction regarding  all of the university’s data centers.
  • Communication Technologies Advisory Group (CTAG).  CTAG is responsible for identifying campus needs and advising regarding the campus network infrastructure and related technologies. Advises the OIT Communication Technologies management team.
  • Storage and File Services Working Group. (SFSWG). The Storage and File Services Working group is responsible for identifying campus needs and setting direction in the areas of data storage, file services, backups, and archiving.
  • Active Directory Technical Service Team. The Active Directory Technical Service Team is responsible for the procedures, processes and technologies relating to Active Directory as a foundational component of the infrastructure and its development, security, and configuration management. Scope includes the technical design and operations of the enterprise Active Directory infrastructure. This service team works in conjunction with the Active Directory Policy Working Group of  the ITSAC-Client and Applications Support subcommittee.
  • Realm Linux Service Team. The Realm Linux Service Team is responsible for  the procedures, processes and technologies relating to Linux as a foundational component of the infrastructure and its development, security, and configuration management.
  • Web Services Working Group. The Web Services Working Group is responsible for identifying campus needs and setting direction for web services and supporting technologies, such as database services and web APIs.
  • Identity Management Working Group. This working group will address procedures, processes and technologies relating to identification of university constituents and the provision of appropriate level of access to facilities, services, systems, etc. In addition, it will review recommendations regarding tools to manage all of the university identities and related identity management functions including provisioning, access management, password resets, and similar enterprise class identity topics.

Subgroup members will be recruited based upon their working knowledge to contribute to the design discussion in the particular domain and based upon their view of requirements from customers/consumers of said service area.

Data Center Facilities Working Group

Scope

  • Physical Aspects of Data Centers. This includes space allocation, physical access control, funding/cost modeling, and tactical application of resources to improve the campus data centers.
  • Guidelines. Defining hardware standards and requirements for equipment residing in the data centers to meet current green initiatives, minimum supportability levels, improve interoperability of derivative systems (examples: lights out management, monitoring, KVMs, etc).
  • Planning. Create a long term plan for data centers (on and/or off campus) including: physical security, efficient resource use, and functionality. A data center in this context is defined as a separate physical location for IT equipment including college/departmental server rooms.

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • Director Infrastructure Systems and Operations
  • 1 OIT-ISO-Operations Representative
  • 3 CITD representatives, drawn from academic college-level units
  • 1 DELTA representative
  • 1 Libraries Representative
  • 1 Environmental Health and Public Safety Representative
  • 1 Facilities Representative
  • 1 VC Business and Finance Representative
  • 1 OIT-CT Representative
  • 1 OIT-AC Representative

Communication Technologies Advisory Group

Scope

  • Commodity Networking. Wireless, Campus Backbone, Distribution layers, DNS, DHCP
  • Unified Communications
  • Physical Layer Engineering and Construction.
  • Specialized Networking. Firewalls, Network Layout/Design, Load Balancing
  • Funding/Cost Models

Membership

Each college and other major academic or administrative unit may be represented by its senior-most IT member or a designated alternate  (as recommended and approved by CTAG membership).

Storage and File Services Working Group

Scope

  • Storage  technologies (SAN, NAS, etc.)
  • File Systems
  • Backups
  • Archiving
  • Cloud Storage
  • Funding/Cost Models

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • 1 OIT-ISO-Infrastructure Representative
  • 1 ITSAC-Client and Applications Support Subcommittee Representative
  • 1 ITSAC-Research Subcommittee Representative
  • 1 OIT Security and Compliance Representative
  • 5 CITD Representatives (The Campus IT Directors can nominate up to five individuals to ensure broad campus and service area representation,  at least three of these should represent academic college-level units)

Active Directory Technical Service Team

Scope

  • Authentication
  • Directory Services
  • Implementation of Identity Management
  • Security Policy Enforcement
  • Computer Management Policy Implementation
  • Imaging, Patching, and Application Distribution Infrastructure

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • 5 Active Directory Domain Admins
  • 1 Chair of the Active Directory Policy Working Group
  • 3 CITD Representatives, to be drawn from OU admins

Realm Linux Service Team

Scope

  • Configuration Management
  • Security Policy Enforcement
  • Installation, Patching, and Application Distribution Infrastructure

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • 2 Linux Subject Matter Experts
  • 1 OIT-SC Representative
  • 6 CITD Representatives (The Campus IT Directors can nominate up to six  individuals to ensure broad campus and service area representation, at least three of these should represent academic academic units)
  • 1 representative elected by the RLSC membership

Web Services Working Group

Scope

  • Web services
  • Databases and other supporting technologies

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • 1 OIT-SS-IWS Representative
  • 1 OIT-ISO-SHS Representative
  • 1 OIT-SC Representative
  • 1 OIT-OCC Representative
  • 4 CITD Representatives, representing academic college-level units

Identity Management Working Group

Scope

  • Identity Systems and Processes
  • Directory Services
  • Authentication Services
  • Authorization Services
  • Federation Services

Membership

Members will be recruited based on knowledge of the subject matter and ability to make decisions and/or recommendations within a university-wide context.

  • 1 OIT-SS Representatives (Shared Services)
  • 1 OIT-EAS Representatives (Enterprise Application Services)
  • 1 OIT-SC Representative (Security & Compliance)
  • 1 Security & Compliance Governance Subcommittee Representative
  • 1 Registration & Records Representative
  • 1 Human Resources Representative
  • 1 DELTA Representative
  • 1 Outreach & Engagement  Representative (appointed by the Vice Provost for Outreach & Engagement)
  • 2 CITD Representatives, representing academic college-level units