33,272

Help Desk calls

80.98%

first contact
resolution rate

Supported

186

ClassTech spaces

2,381,902

pages printed in
student accounted printing

136,445

reservations

1.18

million hours used

12,369
unique users

107,000

unique devices
on wireless

100%

network backbone uptime

TRAINING
134
Classes taught

4  
Quick Start Sessions

43
New Employee Orientations

Walk-In Center

Received
2,474
unique visitors

41,436
wired outlets

⃟⃟
83,006
network ports

195,000

test/quiz sheets processed

Processed

25,542

enrollment
applications

58K

campus operator calls

4.1mil

accessibility errors
corrected

Processed

12,000

timesheets
monthly

Managed NC State’s

$1.67 BILLION

annual budget

16,481
software
downloads

411

click-wrap agreements reviewed

 LEAD

IT

 2013-2014

 BE

 IT