33,272
Help Desk calls
80.98%
first contact resolution rate |
Supported
186
ClassTech spaces
2,381,902
pages printed in student accounted printing |
136,445
reservations
1.18
million hours used
12,369 unique users
|
107,000
unique devices on wireless
100%
network backbone uptime
|
TRAINING 134
Classes taught
4
Quick Start Sessions
43
New Employee Orientations
|
Walk-In Center
Received 2,474 unique visitors
|
41,436 wired outlets
⃟⃟ 83,006 network ports
|
|
195,000
test/quiz sheets processed
|
Processed
25,542
enrollment applications
|
58K
campus operator calls
|
4.1mil
accessibility errors
corrected
|
Processed
12,000
timesheets
monthly
|
Managed NC State’s
$1.67 BILLION
annual budget
|
16,481 software
downloads
411
click-wrap agreements reviewed
|
LEAD
|
IT
|
2013-2014
|
BE
|
IT
|