WolfPrint User FAQ’s

If you are unable to find the answers you are looking for here, please submit a help request by using the Report a Problem form.

Where can I find a list of publicly available printers?
Most public computer labs have workstations configured with the available printers per their location.  However, if you’d like to send a print job to a different location, please choose one from this List of Publicly Available Printers.

Why do I have to pay to print and how much does it cost?
WolfCopy provides customer service representatives to service each of their accounted printers on campus.  They support the hardware and consumables for the accounted printers located in the public computer labs.  These employees are available from Monday through Friday, from 7:30am until 4:30 pm.  WolfCopy also also provides a technical support staff member in OIT, Monday through Friday, from 8:00am until 5:00 pm, who monitors the network connectivity of the printers, responds to help requests and provides print support as needed.  The printing fees help pay for the cost of supplies, repairs, and the technical support needed to maintain the service.

  • Printing costs for WolfCopy printers in the Unity Labs
    • b&w $0.10
    • color $0.25
    • duplex b&w $0.20
    • duplex color $0.50
  • Printing costs for  WolfCopy printers in the Vet School/Vet Library
    • b&w $0.10
    • color $0.25
    • duplex b&w $0.20
    • duplex color $0.50
  • Printing costs for WolfCopy printers in the NCSU Libraries (D. H. Hill, James B. Hunt Jr., Natural Resources)
    • b&w $0.10
    • color $0.30
    • duplex b&w $0.20
    • duplex color $0.60

How am I charged for printing?
WolfPrint uses PaperCut’s print solution for accounted printing.  PaperCut works by intercepting print jobs as they pass into a print queue and extracts job information such as page counts.  It calculates the cost of the print job and deducts the funds accordingly from your allcampus account.

How do I fund my AllCampus account?   
Deposits may be made via cash or check, by mail, online or in person to your AllCampus account. Deposits should be available immediately upon receipt. There is no minimum deposit required, but your balance cannot exceed $1500.  For more information on funding your account, please visit their website.

What is PaperCut Print Credit?
PaperCut Print Credit are funds that can be used for printing only.  These are either funds that were carried over from the legacy WolfPrint system or refunds for print jobs in the current system.

What if I don’t have any money and still need to print?
If you are unable to add funds to your AllCampus account and do not have PaperCut Print Credit, you will not be able to print.  Please be sure your AllCampus account has sufficient funds for printing.

Why is my AllCampus Account Inactive and how do I print?

If you receive an error message when trying to add funds to your allcampus account, that your status is “inactive”, this means your ID Card has expired and you need to get a new one.  There is no fee for a new card for registered students.  Contact Wolfpack One Card for assistance (919) 515-3090.

Can I print using my laptop or other portable device?
You can print Adobe (.pdf) files to WolfCopy printers from your portable device using WebPrint.  To access Web Print:

  1. Go to the WolfPrint login page for PaperCut.
  2. Enter your Unity ID and password.
  3. Select Web Print from the left menu.

You can also use WolfPrint’s FollowMe printer and print from Google CloudPrint.  This service allows you to print files from your smartphone, tablet, Chromebook and Android devices.  Pleaes see Google Cloud Print-Instructions for further information.

Can I print or check my printing account balance from off campus?
Yes, but you will first need to establish a secure link to the campus network by downloading and installing Virtual Private Network (VPN) software on your computer. To obtain a free copy, go to VPN Manual Instructions and Downloads.

What is WebPrint?
WebPrint is a driver-less printing service that allows users to print by uploading documents from a web browser. No client software or driver installation is required. WebPrint provides a simple way to enable printing from your laptop.

WebPrint to a FollowMe Printer

How do I clear the print queue if my print job is not printing?
Users currently do not have the ability to cancel a print job from a print queue if it is not printing.  If you are charged without receiving your printout, you may request a refund.  If a print queue is jammed up and no jobs are processing, please use the Report a Problem link on the left side menu in your WolfPrint account.

What if I’m not satisfied with my printout, can I get a refund?   
Yes, to request a refund for an unsatisfactory print job, do the following:

  1. Go to the WolfPrint login page for PaperCut.
  2. Enter your Unity ID and password.
  3. Click on the Recent Print Jobs link on the left menu.
  4. Select the [request refund] link in the status column for the print job you want refunded.
  5. Fill out the form provided.
  6. Click Send. An administrator will respond to your request.

What happened to the old WolfPrint and what has changed?
WolfPrint changed from a homegrown printing application to PaperCut in June 2012.  WolfCopy continues to provide the printers and customer service employees for the account printers on campus, and OIT will continue to provide the support for the backend technologies.  We’re using PaperCut to process the accounting function of the WolfPrint service.

Where are the funds from my old print quota account?
Any unused print quota from legacy system has been imported into your PaperCut as Print Credit.  These funds can be used only for printing.

How do I request a Shared Account to fund student accounted printing?

Submit a Departmental Funding Request for Students to setup a Shared Account for students to use for printing.