Changing Your Cisco Unity Connection PIN

Changing Your Cisco Unity Connection PIN

About Your Cisco Unity Connection PIN

You have a PIN to sign in to Cisco Unity Connection by phone. You also have your Unity ID and password to sign in to the Cisco Personal Communications Assistant (PCA) website to access the Connection web tools.

You will be required to setup your peronsal PIN before you can enroll in the system.

During first-time enrollment by phone, Connection prompts you to change your initial PIN.

You can also change your PIN in the Messaging Assistant, but because you are not required to enter an existing PIN to change it there, take appropriate measures to keep your passwords secure for the Cisco PCA.

To protect your Connection mailbox from unauthorized access, follow the security guidelines when you change your PIN. In general, shorter PINs are easier to use, but longer PINs are more secure.

The following table describes the attributes of nontrivial PINs for Connection:

  • The PIN cannot contain your primary extension or its reverse.

  • The PIN must contain at least three different digits.

  • The digits cannot all be consecutive, in ascending or descending order (for example, 12345 or 54321).

  • A digit cannot be used more than two times consecutively (for example, 14777).

  • The PIN cannot contain repeated groups of three or more digits (for example, 408510408).

  • The PIN cannot be a numeric representation of your first or last name, or the combination of your first and last names. (For example, if your name is John Doe, you could not use a numeric representation of johnd, johndoe, jdoe, doe.)


Changing Your PIN

Your PIN protects the privacy of your messages and secures your Cisco Unity Connection mailbox from unauthorized access. You can change your PIN at any time.


If you forget your PIN, use the Messaging Assistant web tool to change it, because you are not required to enter an existing PIN to change it there.



Step 1  In the Messaging Assistant, from the Passwords menu, select Change PIN.
Step 2  On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9.
Step 3  Select Save.