WolfPrint User FAQ

What is WolfPrint?

WolfPrint is NC State’s accounted printing service and is available to anyone with valid Unity ID and an active All Campus Debit Account. You will find answers to some frequently asked questions below or you may contact us directly by submitting the WolfPrint Problem form.  For information on how to print using WolfPrint, visit our website go.ncsu.edu/print.

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Where are the WolfPrint printers located?

WolfPrint printers are conveniently located across campus in Unity labs, several residence halls, libraries, and many colleges. The WolfPrint FollowMe print queues are deployed on most managed workstations in computer labs, and can also be used with Web Print and Mobility Print for mobile printing.  For a complete list of printers and their locations, visit go.ncsu.edu/printers.

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What are the new “Touch-Free” print release and QR Codes on the printers?

New for the Fall 2020 semester, each WolfPrint FollowMe printer on NC State’s campus will feature a Quick Response or QR code on its front panel for touch-free print release.  While traditional print release using an NCSU ID card or manual login will still be available, users have the option to scan a QR code using their mobile device and release their print job from the web.  For more information on how to use it, see https://oit.ncsu.edu/wolfprint/releasing/.

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Do the printers support duplex?

Yes. Each Lexmark printer supports automatic duplex (double-sided printing). If you are printing from a lab machine, choose the duplex option in the print driver. If you are printing from a mobile device, use Mobility Print and choose the duplex option after selecting the WolfPrint FollowMe printer.  Web Print does NOT support duplex.  There are no discounts offered for double sided printing.

How much does it cost to print and how do I pay for it?

  • FollowMe Printing Letter Size
    • WolfPrint-BlackandWhite printers charge $0.10 per page.
    • WolfPrint-Color printers charge $0.25 per page.
    • Two-sided prints are charged as two pages.
  • FollowMe Printing Tabloid Size
    • WolfPrint-BlackandWhite-11×17 printers charge $0.20 per page.
    • WolfPrint-Color-11×17 printers charge $0.50 per page.
    • Two-sided prints are charged as two pages.
  • College of Design Printing
  • STUDENTS will use their All Campus Debit Account to pay for printing.  Make a Deposit online, in person, or by mail with cash or check.
  • FACULTY/STAFF will need to set up a Payroll Deduction using their Wolfpack One Card.
  • DEPARTMENTS can provide funds for printing to Students or Faculty/Staff with a WolfPrint Shared Account.  Student organizations are unable to fund shared accounts because WolfPrint does not support cash/card payments.

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If my print job fails or has poor quality, can I request a refund?

Yes.  WolfPrint will refund your print credit if your print job fails or has a poor print quality. To request a refund, follow these steps:

  1. Go to the WolfPrint login page for PaperCut.
  2. Enter your Unity ID and password.
  3. On the left menu, click on the Recent Print Jobs link.
  4. In the status column for the print job you want to be refunded, click on the [request refund] link.
  5. Fill out the form provided.
  6. Click Send.

An administrator will process your request and send a notification through your NCSU email account.  All refunds are applied in PaperCut account as print credit.  However, if you are graduating and would like to request a refund from any remaining balance in your account, please submit a request using the WolfPrint Problem form.

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What is Print Credit?

  • Print Credit is for printing only!
  • Print Credit is generated when a print job is refunded in the PaperCut System and remains in your PaperCut account until it is used up.

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Why is my All Campus balance wrong?

  • If you try to add funds to your AllCampus Debit Account and receive a status “INACTIVE” message, your WolfPack One card has expired.
  • If you are a registered student, there is no fee for replacing your card. You must have an ACTIVE account to print!
  • If you think you have money in your AllCampus Account, but WolfPrint does not, your card may have been reported Lost/Stolen.
  • Contact the Wolfpack One Card office for assistance with either of these issues.

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Can I print using a mobile device or laptop?

Yes.  You can use Web Print or Mobility Print to print from a laptop or mobile device using WolfPrint.  WebPrint supports only pdf files, but Mobility Print supports printing from any application that allows it.

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Can I print from an off-campus location?

Yes.  You can send your print job from an off-campus location and it will be held for you in the WolfPrint FollowMe print queue for up to 12 hours.  However, to access WolfPrint resources from an off-campus location, you MUST first establish a secure connection to the campus network using NC State’s Virtual Private Networking (VPN) Service.

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How do I request a Shared Account to fund printing?

WolfPrint offers “Shared Accounts” that are for departmental use only.  A shared account is used to fund printing for a student, faculty, or staff member using interdepartmental funds. To request a Shared Account or to modify an existing shared account, submit a Departmental Funding Request for Students.

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