Student Employment

Help Desk consultants serve as the primary point of contact for all customer support concerns for services provided by OIT, including but not limited to:

• Email and calendaring (Google Workspace)
• Security (Duo two-factor authentication, password management)
• Applications (software installation and licensing assistance)
• General computing issues (managed and unmanaged desktop environments)
• Campus-specific services (Unity accounts, MyPack Portal, Virtual Computing Lab)

For more advanced or specialized support issues, the Help Desk consultant is responsible for effectively and efficiently escalating the issue to the appropriate campus IT support group.

This position requires a great customer service skill set. Help Desk consultants will need to clearly communicate technical information over email and phone to a diverse array of users. While an advanced level of computing knowledge is welcomed, general computing knowledge paired with a willingness and ability to learn new technical skills is all that is required. The ability to work in a highly collaborative team environment with a variety of personality types is essential.

The Help Desk consultant position is a great opportunity to dive into the fundamentals of IT services and support, hone customer service skills along with other desirable soft skills, and learn about the vast array of technical systems and services used at NC State that are shared with hundreds of other educational institutions and businesses worldwide.

• Provide general IT technical support to the campus community
• Provide courteous, consistent and professional customer service
• Escalate more complex support issues to appropriate technical support staff

• An understanding of, and commitment to, excellent customer service
• Ability to learn quickly and adapt to new situations and technologies
• General computing knowledge
• A problem-solving mindset
• Embracing of a collaborative, team environment
• A basic familiarity with the campus IT environment (preferred)

• The salary starts at $12.50 an hour, with performance reviews and possible raises occurring on a regular basis.
• Work hours are primarily Monday through Friday, 8 a.m. to 5 p.m.; however, additional hours outside these times are sometimes required; for example, during move-in weekend in the fall.
• Must be available and willing to work for a minimum of 10 hours a week during the regular semester.

Complete the Help Desk consultant application form.  Once completed, qualified applicants will be contacted for an interview.

The OIT Walk-in Center offers students one-on-one support for software, hardware, network connectivity and Unity account issues. The Walk-in Center is located in the West Dunn Building, Room 101. Specific issues that we support include:

• Hardware repair due to accidental damage or manufacturer defects
• Virus removal
• Software installation
• Two-factor setup for Gmail and Duo
• Password resets and disabled accounts

For more advanced hardware repairs, technicians will be responsible for preparing machines to be shipped off for depot repair.

The position requires great customer service skills as well as the ability to clearly communicate technical information to non-technical individuals. While an advanced level of general computing knowledge is desirable, a basic level of knowledge paired with a willingness and ability to learn new technical skills is all that is required.

Ability to work in a highly collaborative team environment with a variety of personality types is essential as well.

• Provide general IT technical support to the NC State students
• Provide courteous, consistent and professional customer service
• Escalate more complex support issues to appropriate technical support staff

• An understanding of, and commitment to, excellent customer service
• Ability to learn quickly and adapt to new situations and technologies
• General computing knowledge
• A problem-solving mindset
• Embracing of a collaborative, team environment
• A basic familiarity with the campus IT environment (preferred)

• The salary starts at $9.00 an hour, with performance reviews and possible raises occurring on a regular basis.
• Work hours are primarily Monday through Friday, 8 a.m. to 5 p.m.; however, additional hours outside these times are sometimes required; for example, during move-in weekend in the fall.

Complete the Walk-in Center technician application form.  Once completed, qualified applicants will be contacted for an interview.

The ClassTech technician provides technical support for audio-visual and computer technologies to clients using OIT ClassTech-supported classrooms and conference rooms.

What you will learn in this position:

• Broad knowledge of audio-visual technology, basic network and PC troubleshooting.
• Client communication in person and over email.
• Collaborative work environment and mentorship opportunities.

Complete the ClassTech technician application form.

WolfBytes Video Services is the broadcast and live streaming department at the university. We broadcast and stream everything from classroom lectures to games for the ACC Network. WolfBytes is accepting applications for:

• Camera crew
• Directors
• Radio DJs

Email wolfbytes@ncsu.edu to share your interest with the WolfBytes team.