Communications – Phone and Unified Communication Services

Ordering a phone for a new office?
Thinking of upgrading your existing phone?
Need to set up voicemail?
Wondering if WebEx could meet your conferencing needs?
Curious about collaboration options?

ComTech offers phone services, video conferencing, and mobility solutions across the campus.

Unified Communications (UC) is more than just a phone system. UC provides integration of the university voice system with applications in a consistent user interface and experience across multiple devices. It is not one single product, but a solution consisting of various communication tools and components that provide email integration, call control, audio, video, and web conferencing capabilities, mobility solutions, and presence/collaboration and messaging tools.

Phone Services and Video Conferencing Solutions

NC State University uses Cisco IP phones to provide voice communication services and Cisco Unity Connection to provide voicemail services across the campus.

We know that choosing the right phone and accessories can be difficult, so we set up a Discovery Center in our office! Every phone is on display and every feature or service we offer can be demonstrated and evaluated. Contact us to arrange a meeting.

  • Phones and Accessories
    Telephone sets offered and supported by ComTech.
  • Voicemail
    This service is available as a part of every active campus phone number for a one-time $25 charge.

    • Unified Messaging – Optional voicemail service which sends your voicemail messages to your email inbox.
  • Audio & Video Conferencing Solutions
    NC State University offers phone and web conferencing tools that allow users to host ad-hoc audio meetings as well as video meetings over the internet. Video conferencing offers enhanced collaboration options; e.g., face-to-face chat, sharing screens to display presentations, sharing files.

    • Meet-Me Audio Conference Calls
    • Conference Now Secure Audio Conference Calls
    • WebEx / WolfMeeting & Personal Video & Web Conferencing
      • Web Conferencing Services – View the features and capabilities of the video conferencing resources available at NC State.
    • Immersive Telepresence Conferencing makes you feel like everyone is in the same room!

Connect and Collaborate with Unified Communications

Mobility Solutions – Unified Communications provides a great way to increase collaboration among employees, increase productivity, and enable the efficiency of remote and mobile workers.

  • Cisco Jabber
    IM and chat, voice messaging, desktop sharing, softphone, voicemail management, and more, on multiple device platforms.
  • Single Number Reach
    Ring multiple phones when calls come into your desk phone.
  • Extension Mobility
    It allows users to associate their phone number and user profile with any Cisco IP phone.

Call Center Solutions

The ComTech Business Communications group also has several solutions that may improve the workflow and/or productivity in your office.  These include conference calls, caller input based routing/menus, and call centers.  For details, see Call Center Solutions. To talk with a member of our team about any of our solutions, contact us at oit_ct_uc@help.ncsu.edu.

Ordering and Support Resources

Training Resources