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Office of Information Technology

Communication Technologies

Communication Technologies (ComTech) is responsible for designing, maintaining and supporting the campus voice, video and data network infrastructures and all associated components. ComTech serves as the Unified Communications (UC),  telephony, cable television and network services provider for the NC State community. 

UC is more than just a phone system. UC integrates the university voice system with applications in a consistent user interface and experience across multiple devices. It is not a single product but a solution consisting of various communication tools and components that provide email integration, call control, audio, video, web conferencing capabilities, mobility and call center solutions, and presence/collaboration and messaging tools.

Unit Leadership

Greg Sparks, Assistant Vice Chancellor

Josh Jury, Team Leader and Director

What We Do

  • Provide UC services such as Cisco IP Phone service, Voicemail, Advanced Call Routing, audio- and video-conferencing solutions, Cisco Jabber, Single Number Reach, Extension Mobility and Cisco Call Center solutions, including call recording. The team also provides legacy (analog) telephone services for PCI compliance and life safety lines.
  • Provide network authentication and monitoring services, tools for local IT staff, and custom network-related tools for campus IT system administration tasks such as patching, backup and storage. 
  • Provide software development, including iTRACS, EPIC development, ELM, Sandbox, Call Center App DevOps and Infrastructure records management. The ComTech API allows end users and customers to interface with ComTech devices without connecting directly to the service. 
  • Handle business management and operations via PCR 360 — ComTech Telecom and IT Billing Customer Center, as well as reporting, documentation and training.

Learn more at ComTech Systems and Development Services and Support.

Greg James, Team Leader and Director

What We Do

  • Network design, configuration and maintenance of all campus networking equipment, including routers, switches, secured and  wireless network, load balancers, firewalls, VoIP, access to the internet, VPN service, IP host registration and DHCP/DNS services.
  • Network Operations Center — Staffed from 8 a.m. to 5 p.m., Monday through Friday, to manage the day-to-day operations of the campus data and telephony networks. Responsible for maintaining this infrastructure and repairing, installing and upgrading all associated components.
  • Supports and maintains the campus telephony and voicemail systems by handling adds, moves, changes and troubles, and provides 24/7 data center management. Provides batch and EDI processing, as well as report archive and distribution.

Learn more at ComTech Network Services and Support.

Jason Proctor, Team Leader and Director

What We Do

  • Consulting, planning, designing and constructing all physical layer infrastructure across campus, as well as maintaining and distributing accurate infrastructure records data across campus.
  • Providing mechanisms for Centennial Campus partners to obtain needed communication and network services and creating and maintaining campus design standards related to communications infrastructure.
  • Help for Designers of Communications Infrastructure — The following information is designed for architects, engineers and contractors designing and installing communications infrastructure on the NC State campus.

Magreth Mushi, Director

What We Do

  • Lead AERPAW, the first wireless research platform to study the convergence of 5G technology and autonomous drones. AERPAW is funded by a $24 million grant, awarded by the PAWR Project Office on behalf of the National Science Foundation, to develop an advanced wireless research platform.

Learn more about AERPAW.