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Office of Information Technology

Technology Support Services

Technology Support Services delivers a broad range of technology support and consulting services for the NC State campus community. The three primary units work together to enable a consistent, service-focused technology experience for students, faculty and staff — supporting everything from classroom technology and student computing to day-to-day desktop management and enterprise-level IT services.

Unit Leadership

Danny Davis, Assistant Vice Chancellor

Managed Desktop and WolfPrint

Darrick Bremner, Manager

What We Do

  • Provide a fully supported, secure and standardized computing environment for departments across campus, serving as a clear, centralized point of contact for desktop management needs so departments can focus on their core mission rather than day-to-day technical upkeep.
  • Deliver end-to-end lifecycle management for university-owned workstations, including procurement support, imaging, software deployment, patching and ongoing maintenance.
  • Proactively monitor, update and align systems with institutional IT standards to reduce downtime and protect university data.
  • Manage WolfPrint, NC State’s accounted printing service, allowing students, faculty and staff to print at locations across campus.

ClassTech and Learning Spaces Support

Ron Bradley, Manager

What We Do

  • Deliver end-to-end classroom technology services that enhance teaching and learning across NC State.
  • Provide comprehensive AV system design, engineering and integration, ensuring learning spaces are built with reliable, modern and pedagogically aligned technology.
  • Deliver frontline support for classroom technologies, assisting instructors with real-time issues and maintaining the AV systems that keep classes running smoothly.

Learn more about ClassTech.

NC State Service Desk and Walk-in Center

Nik Davlantis, Manager

The NC State Service Desk and OIT Walk-in Center are open from 8 a.m. to 5 p.m. Monday through Friday.

What We Do

  • Operate the NC State Service Desk, which serves as the university’s primary point of contact for IT support, connecting students, faculty and staff with the resources they need to work, teach and learn effectively.
  • In partnership with campus IT groups, the Service Desk helps users navigate computing services, troubleshoot issues and identify solutions that best meet the needs of the NC State community.
  • Operate the OIT Walk-in Center, offering hands-on, in-person assistance for personal devices, network connectivity, Unity account support and a wide range of technology-related questions.