Overview of Cisco Jabber

Cisco Jabber offers secure collaboration with campus contacts and is available for use on PC or Mac, as well as mobile devices such as Android, iPhone/iPod, and iPad. You can use Cisco Jabber as a chat client-only, or enable the additional Jabber Softphone feature to use your computer as a phone, without the need of a physical desk phone.

Cisco Jabber brings together all of the following features:

• Connect from anywhere!– VPN not required to use Cisco Jabber when off-campus.
• Multi-line Support – Enables users to place or receive calls from up to 8 assigned directory lines.
• Instant Messaging – Chat with campus contacts.
• Persistent Chat Rooms – Keep a running tab on topics and conversations.
• Presence – Display your presence or any custom status. On the go? Now you can share your Location!
• Alert when Available – Receive alerts when a contact becomes available.
• Phone Integration
  • You may use Jabber as a phone, or
  • Jabber can remote control your desk phone*
• Voicemail – Listen to and manage your voice messages.
• File Transfer – Transfer files via FTP to other Cisco Jabber users.
• Audio and Video Conferencing – With integration to WebEx, use Jabber to launch or join a WebEx meeting.
• Telepresence Soft Client – Use Jabber to call other telepresence devices or a multi-point video bridge.
• Screen Share and Screen Control – Share your screen or your mouse with other Cisco Jabber users.

*Requires Cisco Jabber Softphone – please read the Jabber FAQs for more information.

Best of all, it’s completely FREE!

**IMPORTANT NOTE FOR Managed Windows PCs:
Have your LANTech or Departmental AD OU Admin configure your computer to install Jabber automatically by adding your AD computer object to either of these two Active Directory groups:
<OU>-SW-Cisco-Jabber-AUTO
<OU>-SW-Cisco-Jabber-AUTO-SS

**IMPORTANT NOTE FOR macOS USERS

The Cisco Jabber client for macOS here at NC State requires an InCommon Certificate that is not included with macOS by default. The certificate must be added to the user’s keychain. Please follow the guidance notes.

Implementing Cisco Jabber

1. 1. 1. 1. Visit the Self Service page to enable the service. The page will open in a new tab. **Note: VPN required to access the Self Service page when off-campus.
            1. Click the Jabber Chat Services – Multiplatform option to enable ONLY the chat client.
            2. Click the Jabber Chat Services – Multiplatform option AND the Jabber Softphone option to enable BOTH Chat and Softphone features.
         2. You must enable the service for EACH of the devices you wish to use Cisco Jabber Softphone.
         3. Once you have enabled the service(s), close the tab.
         4. Download the software (or install the App) for each device:
            Note: Please read the Cisco Jabber device requirements – Jabber FAQs -before downloading.
            1. Download the Windows Installer File
            2. Download the Mac Installer File
            3. Cisco Jabber for Android App
            4. Cisco Jabber for iPhone/iPod App
            5. Cisco Jabber for iPad App
         5. Refer to the Installation and Setup Guide for Cisco Jabber for your specific device (click the Training Resources link below).
         6. Upload a Profile Picture – Faculty / Staff Accounts.

         **Specific guidance for Non-Managed Macs:
         Go to  Cisco Jabber for Mac Upgrade Info and click the download link. You should see something to the effect of “InCommon RSA Server CA.crt or .cer. Download and install the cert on your Mac.

         **Specific guidance for Managed Macs:

         You can use the Jamf Self Service to get the certificate automatically installed when you install Jabber. For departmental admins looking to deploy – Jamf Pro Policy Cheat Sheet.

         Training Resources – Online tutorials, Quick Reference Guides, User Manuals, and FAQs.

         Cisco Jabber Chatroom Limits