Need Help?

Visit the NC State IT Service Portal

The NC State Help Desk is the primary point of contact for computing services.  Visit or call 919.515.HELP (4357) to get help now.

Visit the Walk-In Center

The OIT Walk-In Center offers students one-on-one support for software, hardware, network connectivity, and Unity account issues.

System Outages

Outage IPAM - Infoblox Version Upgrade IP Address Registration Planned maintenance CHG0035570
Service Outage
Begins: 2024-07-25 19:00:00
Ends: 2024-07-25 22:00:00
Posted on Jul 8, 2024
Outage Network Switch Upgrades Wired Networks Planned maintenance CHG0035544
Service Outage
Begins: 2024-07-13 08:00:00
Ends: 2024-07-13 23:00:00
Posted on Jul 5, 2024
Outage OIT CSI managed MariaDB Server Patches MySQL / MariaDB Planned maintenance CHG0035548
Service Outage
Begins: 2024-07-13 08:00:00
Ends: 2024-07-13 10:00:00
Posted on Jun 28, 2024
Outage Research/HPC Storage OE Upgrade Research Storage Planned maintenance CHG0035509
Service Outage
Begins: 2024-07-11 14:00:00
Ends: 2024-07-11 17:00:00
Posted on Jun 24, 2024


ServiceNow is NC State’s support call tracking system. In addition, ServiceNow provides self-service tools and knowledge base articles to help students, faculty, and staff find answers to common questions.

For information and updates about NC State’s implementation of ServiceNow, visit the ServiceNow page and the IT Service Portal.

Systems Availability

Help Desk

Support is available from 8 a.m. to 5 p.m. except Saturday, Sunday and university holidays.

MyPack Portal (SIS, HR, FIN) Production Hours

Available to customers 24 hours a day, 7 days a week except during scheduled or emergency system maintenance.

Reserved Maintenance Windows

Sundays, 1:00 a.m. – 1:00 p.m.
These maintenance windows are necessary to:

  • apply various system changes and patches
  • perform network, hardware, software, operating system, and database maintenance
  • perform hardware installation, replacement, service, and re-configurations

Other Maintenance

SysNewsOnline Notify, and/or MyPack Portal announcements will be used to inform users when maintenance needs to be conducted outside of the reserved maintenance windows.


ClassTech supports use of classroom technologies in learning spaces across campus.

IT Accessibility

NC State University is committed to providing a barrier-free IT environment for all people. It has a technology-rich teaching environment where applications, tools and other educational resources are deployed in conventional and virtual computing labs, web-based environments and online learning management systems.

Training and Workshops

The Office of Information Technology offers a variety of technology workshops and educational opportunities, free of charge. Unless otherwise specified, these are for faculty, staff and graduate students.

Network Operations Center

The Network Operations Center (NOC) supports the campus network. To report network abuse, send a message to It is staffed to support the campus from 8 a.m. to 5 p.m. Monday through Friday. The NOC can be reached at 919.513.9675 or

Managed Desktop

Information on the configuration and management of desktop workstations for campus units.

Apple Support

Information on Macintosh support services, Mac policy, and Mac technology at NC State.