Need Help?
Visit the NC State IT Service Portal
The NC State Help Desk is the primary point of contact for computing services. Visit help.ncsu.edu or call 919.515.HELP (4357) to get help now.
Visit the Walk-In Center
The OIT Walk-In Center offers students one-on-one support for software, hardware, network connectivity, and Unity account issues.
System Outages
ServiceNow
ServiceNow is NC State’s support call tracking system. In addition, ServiceNow provides self-service tools and knowledge base articles to help students, faculty, and staff find answers to common questions.
For information and updates about NC State’s implementation of ServiceNow, visit the ServiceNow page and the IT Service Portal.
Have a Question?
Search the ServiceNow Knowledge Base
Systems Availability
OIT calendar of planned maintenance dates and changes to the central IT environment.
Help Desk
Support is available from 8 a.m. to 5 p.m. except Saturday, Sunday and university holidays.
MyPack Portal (SIS, HR, FIN) Production Hours
Available to customers 24 hours a day, 7 days a week except during scheduled or emergency system maintenance.
Reserved Maintenance Windows
Sundays, 1:00 a.m. – 1:00 p.m.
These maintenance windows are necessary to:
- apply various system changes and patches
- perform network, hardware, software, operating system, and database maintenance
- perform hardware installation, replacement, service, and re-configurations
Other Maintenance
SysNews, Online Notify, and/or MyPack Portal announcements will be used to inform users when maintenance needs to be conducted outside of the reserved maintenance windows.
ClassTech
ClassTech supports use of classroom technologies in learning spaces across campus.
- For immediate assistance, please visit the NC State IT Service Portal.
- For concerns or suggestions, please email classtech@ncsu.edu.
IT Accessibility
NC State University is committed to providing a barrier-free IT environment for all people. It has a technology-rich teaching environment where applications, tools and other educational resources are deployed in conventional and virtual computing labs, web-based environments and online learning management systems.
Training and Workshops
The Office of Information Technology offers a variety of technology workshops and educational opportunities, free of charge. Unless otherwise specified, these are for faculty, staff and graduate students.
Network Operations Center
The Network Operations Center (NOC) supports the campus network. To report network abuse, send a message to abuse@ncsu.edu. It is staffed to support the campus from 8 a.m. to 5 p.m. Monday through Friday. The NOC can be reached at 919.513.9675 or network@ncsu.edu.
Managed Desktop
Information on the configuration and management of desktop workstations for campus units.
Apple Support
Information on Macintosh support services, Mac policy, and Mac technology at NC State.
College-Level IT Support
Each college at NC State offers its own IT support services in addition to those offered by NC State Help Desk. If you know that you need help from your college-level support staff, choose your college below.