Managed Desktop

Introduction

This service provides the following for departments and other campus units:

  • Installation, configuration, and management of desktop workstations.
  • Administrative and personal productivity applications
  • Analysis and enhancement of business processes to increase effectiveness
  • Resolution of problems associated with hardware, applications, and networks.

For details on the managed desktop service and the available levels of support see:

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Desktop Basics

Logging in

Email

Calendar

See the Calendar pages in the Google Apps Learning Center.

Sending and sharing files

  • Google Docs
    Share files in real time instead of sending as attachments.
    See the Docs pages in the the Google Apps Learning Center.
  • Velocity
    Upload a file for recipients to download.
    See About Velocity and follow the links to policies and help.

Software on your desktop

Operating system

  • OIT’s standard Windows 7 Enterprise image is currently installed on your managed desktop.
  • We cannot yet deploy a fully supported image of Windows 10 to your machine.
    • Various components; e.g., the campus version of Kaspersky antivirus, must first be made compatible with it.
    • Once available, our Windows 10 image can be installed only if your machine has our Windows 7 image.
    • If your machine has Windows 8, 8.1 or 10 installed, we will first need to load it with our Windows 7 image before upgrading to Windows 10.
  • We do not plan to deploy an image for Windows 8 or 8.1.
  • Microsoft will not be releasing a Windows 9.

Applications (updated automatically):

  • Adobe Acrobat Pro
  • Browsers
    • Google Chrome
    • Mozilla Firefox
    • Internet Explorer
  • Citrix XenApp Web Plugin
  • Java
  • MS Office Professional Plus 2013
  • Pidgin (Chat)
  • Antivirus
  • UltraVNC (for TSS admin use only)

NOTE: Flash Player being removed

  • Modern Web browsers (except Internet Explorer) have an embedded Flash Player, so a separate Flash installation is usually not needed.
  • No Flash-dependent business functions have been identified in the portal.
  • OIT no longer deploys full Flash Player to its managed desktops.
  • Any existing installation of Flash is to be removed from your managed desktop. You will be notified beforehand.
  • If you need Flash installed on a managed desktop, send a request, specifying the desktop’s name, to help@ncsu.edu.
  • For assistance with Flash, send email to help@ncsu.edu.

Additional applications needed?

Antivirus

  • Your managed desktop already has antivirus software installed.
  • If you connect your personal computer to the campus network, you’ll need to install antivirus on it.
  • For a free personal copy, see NC State Antivirus Resources.

Desktop settings

  • You can change some desktop settings, including screensaver, background, and gadgets.

Quota (file storage space)

Rules and regulations

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Using Your Managed Desktop (Active Directory – Windows 7)

  • Saving files – desktop machine
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • Temporarily (e.g., when you cannot access the campus network), you can save files to your MyDocuments folder on your C: drive. There’s a shortcut to it on your desktop.
      CAUTION: Your MyDocuments folder is not backed up, so be sure to transfer any file that you’ve stored there to your B: or S: drive as soon as possible.
  • Saving files – laptop
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • You will need to use VPN to establish a connection to those drives.
    • Temporarily, if you cannot connect to the campus network, you can save to your C: drive, but transfer to your B: or S: drive as soon as possible to ensure the files are backed up.
  • Downloading files
    In general, you will not be able to download files.

    • If you need to download only occasionally, someone from OIT or in your department can help you.
    • If your job requires you to download frequently, you can be granted administrative access.
  • Recovering a deleted file or folder on a managed desktop
    These instructions will help you recover a file or folder that you have deleted from your individual share or from the unit (departmental) share. If you have any difficulty, contact NC State Help Desk.
  1. Open Windows File Explorer.
  2. Navigate to the folder that is one level above the deleted file or folder.
    For example, in this path:
    cawalker.file.ncsu.eduncsucawalkerfolder1folder2
    if the deleted file was in folder2 (or if folder2 was deleted), then navigate to: cawalker.file.ncsu.eduncsucawalkerfolder1
  3. Right-click on the folder.
  4. Select Properties.
  5. Select Previous Versions tab.
  6. From the list of versions, select the file or folder with the most appropriate date.
  7. Choose one of the following options:

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Additional resources

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Help

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