Managed Desktop Service

Service Description

The Managed Desktop Service provides technology support for NC State faculty and staff computers and software.

Service Features and Benefits


  • Secure, reliable computing environment
  • Network connectivity support
  • Application packaging and delivery
  • Desktop patching
  • 5GB Home Directory (per user)
  • Departmental Share (see Departmental Share Sizes)
  • Productivity Software (Windows Operating System, MS Office, Adobe Acrobat Pro)

Hardware Lifecycle Support

  • Hardware specification and purchasing assistance
  • Network printer, copier and scanner support
  • Hardware warranty repairs
  • Loaner workstations


  • On-site desktop support
  • Immediate, remote Help Desk support and/or assistance
  • Tier 2 remote support for applications and desktops
  • Email support
  • End-user training


The Managed Desktop Service currently serves approximately 85 departments across campus. We support approximately 4,000 computers for our customer base.

Costs and Billing Rates

Annual cost per user workstation: $476.00
Monthly installment per workstation: $39.66
Managed Desktop customers are billed monthly on the 20th of the month. The per-workstation cost reflects the actual cost to provide service that aligns with current technologies, storage solutions and human effort.

Service Agreements

Each of our supported departments is covered under a separate Service Agreement, which renews annually. Service Agreements are available via the Service Portal. The Service Agreement describes the Managed Desktop Service and explains its parameters. By reviewing and signing the Service Agreement, the Signatory (approver) acknowledges that Managed Desktop is their department’s IT support provider, and accepts the terms of service on behalf of their department for the upcoming Service Term (July 1 – June 30.) The ServiceNow system contains the computer inventory included with each Service Agreement.

The annual service term aligns with the university’s fiscal year (July 1 – June 30.) Service Agreements are reviewed and signed every Spring before the next service term begins July 1.

Next Steps

Discuss requirements, get additional information or initiate service by sending a request to the Managed Desktop Service team.

Getting Help

If you are currently a Managed Desktop customer and you need to report a problem, request a service change, or discuss an SLA issue, contact the Managed Desktop Service team.