Managed Desktop File Storage Service

Table of Contents

Service Description
Storage Increase Service Terms
Costs and Billing Rates
Service Level Agreement
Next Steps
Getting Help
Storage Increase Request Procedures
Departmental Share (S: Drive) Sizes

Service Description

Home Directory and Departmental Shares

Managed Desktop customers each receive 5 GB of secure networked file storage space, also known as the Home Directory or B: Drive, at no cost. Managed Desktop-supported departments receive a shared storage space, also known as the Departmental Share or S: Drive, at no cost. Additional B: Drive and S: Drive space are available for a fee and require a Service Level Agreement (SLA.) See Storage Increase Service Terms below.

Project Shares

If you need file storage space separate from the Departmental Share (S: Drive), Project Shares are available for a fee and require a Service Level Agreement (SLA). Project Shares are available in 20 GB increments and cost $18 per increment per year. Project Share permissions are managed separately from Departmental Share permissions. Anyone with a Unity ID may be granted access to a Project Share upon request.

[back to top]

Storage Increase Service Terms

Home Directory (B: Drive) Storage Increases

B: Drive increases are available in only one size: 20 GB. No smaller or larger increases are available. B: Drive increases cost $18 per year, billed annually to your department. The cost covers the entire amount of quota increase, whether or not the space is used. OIT does not prorate the cost for the period of use or the amount of data stored. Your unit’s bookkeeper must approve your request for a B: Drive increase.

Departmental Share (S: Drive) or Project Share Increases

Departmental Share increases are available in 20 GB increments only. Each 20 GB increment costs $18 per year, billed annually to your department. The cost covers the entire amount of storage increase, whether or not the space is used. OIT does not prorate the cost for the period of use or the amount of data stored. Your unit’s bookkeeper must approve requests for S: Drive increases.

[back to top]

Costs and Billing Rates

Managed Desktop customers are billed annually for the cost of storage increases.

  • Annual cost per Home Directory (B: Drive) Increase: $18.00
  • Annual cost per 20 GB increment of Departmental Share (S: Drive) Increase: $18.00
  • Annual cost per 20 GB increment of Project Share space: $18.00
[back to top]

Service Level Agreement

View a sample Managed Desktop Storage Quota Increase Service Level Agreement here. The annual service term aligns with the university’s fiscal year (July 1 – June 30.) SLAs are reviewed and signed in the Spring before the next service term begins.

[back to top]

Next Steps

Discuss requirements, get additional information or initiate service by sending email.

[back to top]

Getting Help

If you are currently a Managed Desktop customer and you need to report a problem, request a service change, or discuss an SLA issue, send email to the Managed Desktop support team.

[back to top]

Storage Increase Request Procedures

Home Directory (B: Drive) Increases

Email the following information to help@ncsu.edu:

  • Department or Unit Name
  • Project (funding source) and OUC
  • Name and contact information for your bookkeeper
  • Statement of approval of the cost of your quota increase from your bookkeeper

Departmental Share (S: Drive) or Project Share Increases

Email the following information to help@ncsu.edu:

  • Your Name
  • Department or Unit Name
  • Amount of additional quota in 20 GB increments
  • Project (funding source) and OUC
  • Name and contact information for your bookkeeper
  • Statement of approval of the cost of your quota increase from your bookkeeper
[back to top]

Departmental Share (S: drive) Sizes

Departmental Share sizes are based on the number of users in the department.

  • 0-25 Users : 25 GB
  • 26-50 Users : 50 GB
  • 51-75 Users : 75 GB
  • 76-100 Users : 100 GB
  • 101 or more Users : 250 GB
[back to top]