Frequently Asked Questions

Adding Disk Space

If you need to increase the disk size on your Virtual Machine (VM), use the Contact Us form to request the change. We will need to know the name of your VM, the existing disk size and the new size you’d like it to be. Once your request is closed, you will need to configure your Operating System to utilize the free space on your hard disk. For Windows systems, we recommend following this document. If you have a Linux system, please see this document.

Adding or Removing Memory

If you need to change your memory size, use the Contact Us form to request the change to your Virtual Machine (VM). We will need to know the name of your VM, and the amount of memory to add or subtract from it.

Changing the Virtual Machine Power State

The power state of a virtual machine indicates whether the virtual machine is active and functional.
To change the power state :

  1. Select the virtual machine and the power option from the Inventory > Virtual Machine menu.
  2. Select (Power on) from the Command area.
  3. Select the appropriate power option from the right-click menu.

Power Options Explained:

  • Power on – Powers on the virtual machine and boots the guest operating system if the guest operating system is installed.
  • Power off – Powers off the virtual machine. The virtual machine does not attempt to shut down the guest operating system gracefully.
  • Suspend – Pauses the virtual machine activity. All virtual machine operations are frozen until you issue a resume command.
  • Resume – Allows virtual machine activity to continue and releases the Suspend state.
  • Reset – Shuts down the guest operating system and restarts it.
  • Shut Down – Graceful Shut Down of the Operating System.
  • Reboot – Graceful Reboot of the Operating System.

Connecting to your Virtual Machine

You may need to be connected to the NCSU VPN to access the following links. There are three methods to connect to your Virtual Machine (VM):

Determine your MAC address

A Machine Access Control (MAC) address is the unique identifier used to physically deliver packets to your host.  It can also be referred to as the “physical” or “hardware” address for a network card. To locate the MAC address of your hosts:

  • Login to vSphere (See Connecting to your Virtual Machine above)
  • Enter the name of your virtual machine in the “Search” bar (upper right corner).
  • A dropdown menu of matching items will be displayed – select your VM
  • In the “VM Hardware” section, expand the Network Adapter
  • The MAC address, status, and VLAN connection information is displayed.

Installing or Reinstalling the Operating System on your Virtual Machine

The default method for Operating Ssystem (OS) deployment is to utilize either the Realm Linux Web Kickstart environment or the Wolftech Windows Deployment Service environment. The first time you power on your machine, it should network boot and give you the option to install an Operating System from one of these two services.

Should you need a different OS installed than either of these services provides, you can attach an ISO to the VM and boot from it.

If you need OS assistance, please contact the Hosted Systems group for installation assistance.

Installing the Avamar Backup Agent

Download the Avamar Agent for your Operating System and follow the on-screen instructions to install it.

When prompted for a server name, enter as the entry.

Once the Avamar Agent has been installed, use the Contact Us (Requests) page to request the system be added to the backup schedule.

Installing VMware Tools

VMware Tools are a series of drivers that improve the performance of your Virtual Machine (VM).

For Windows, the VMware Tools are usually installed automatically via SCCM once you have joined the Wolftech domain.

For Linux, installing the open-vm-tools package from your package manager is all you need to do.

SCCM Groups to use for VMware

For VMware Tools: <Your-OU>-EX-VMware-VMware Tools- or <Your-OU>-EX-VMware-VMware Tools- (SS is for Self-Service and will require a manual reboot).

For Avamar Backup Agent: <Your-OU>-EX-EMC-Avamar Backup Client- or <Your-OU>-EX-EMC-Avamar Backup Client- (SS is for Self-Service and will require a manual reboot).

For Avamar Backup Console: <Your-OU>-EX-EMC-Avamar Backup Console- or <Your-OU>-EX-EMC-Avamar Backup Console-  (SS is for Self-Service and will require a manual reboot).